About Gianni
English
Fluent
Spanish
Fluent
Italian
Basic
French
Native or bilingual
Experience
- SemjiSDR - Sales Development RepresentativeSeptember 2024 - Today (1 year and 9 months)Commercial prospecting Lead qualification Creation of opportunities for the sales team Identification of prospects in key accounts Cleaning of current contact lists
- OPNROperational Commercial Analysis ManagerSeptember 2023 - September 2024 (1 year)Solaize, France- Study of the group's commercial data and performance- Implementation of projects to improve marketing and sales operations- Optimization of the customer journey- Creation of sales opportunities following customer follow-up- Customer portfolio development- Customer acquisition- Management and optimization of the organization of customer appointments
- OrangeCustomer advisorJuly 2021 - July 2023 (2 years)Lyon, France2-year apprenticeship in Orange's customer service departmentClient Expert and mobile Technical relationship.Marketing and prospecting missions as well as level 2 technical expertise (Technical solutionand support to level 2 customers: Sensitive customer, Premium customer).Hot and cold selling of Orange services and products.Organization of product/service training customer events:Project managementDevelopment of the average basket via cross-selling actionsImplementation of an inbound prospecting approach on former customers
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Education
- Bac technologiques série STMGLycée général et technologiques Les Chassagnes2021Management & Gestion numérique, Economie & Droit, Système d'information & de gestion Notion solide de communication et de relation client Langue: Français, Espagnol, Anglais. philosophie, géographie & histoire
- BTS NDRCEnseignement Supérieur Les Chassagnes2023Management & Gestion numérique, Economie & Droit, Système d'information & de gestion, Communication, Relation Client physique et à distance, Digitalisation (SEO, IA, webdesign, Social marketing...) Langue: Français, Espagnol, Anglais.