Gianluca M.

• • Led stabilization initiatives across large-scale enterprise MDM deployments (thousands of managed devices across multi-tenant environments) addressing PKI/TLS, OAuth2/OIDC and certificate-based authentication failures within distributed multi-node infrastructures.

• • Assessed architectural risk in certificate deployment models across restricted and hybrid network environments, identifying SAN/FQDN inconsistencies, trust chain misalignment and enrollment design weaknesses.

• • Aligned identity trust validation mechanisms within distributed MDM architecture to restore enrollment stability.

• • Designed and implemented automation modules (PowerShell, REST API orchestration, token lifecycle handling) to standardize identity validation workflows, reducing diagnostic effort by ~40% and improving escalation predictability.

• • Collaborated with TAM and Professional Services during enterprise escalations, contributing to identity integration strategies, governance alignment and secure enrollment architecture improvements.

• • Developed Android lockdown and kiosk architecture models balancing security, usability and compliance constraints in regulated enterprise environments.

• • Evaluated architectural trade-offs between certificate authority models, enrollment paths and network segmentation constraints in restricted enterprise environments.

• • Mentored L1 engineers on distributed system behaviour, escalation structuring and identity troubleshooting methodology.

• • Supported enterprise customers across Android Enterprise, iOS DEP and Windows MDM environments.

• • Built foundational automation scripts and diagnostic procedures later adopted across the team.