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Gianluca GaglianoGG

Gianluca Gagliano

Customer Success Management & Account Management

€380/day
Lille, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Gianluca

Gianluca, I have been working in customer account management and Customer Success for 10 years now and I master all phases of the customer lifecycle, Onboarding, Adoption, Upsell, Renewal, Retention Management. Happy to chat.
  • French

    Native or bilingual

  • English

    Conversational

  • Italian

    Native or bilingual

Can work on-site
Lille (up to 50km)

Experience

  • Qondor
    Account Executive
    SPORTS
    January 2023 - June 2023 (5 months)
    Lille, France
    Entry into the Italian market:
    - Market analysis, comparative study, and commercial offer validation
    - Identification of potential market segments and growth opportunities
    - Competitor analysis and evaluation of their offers
    - Validation of the offer's suitability with local customer needs and expectations

    Prospecting:
    - Phone, email, social networks
    - Development of a database of potential prospects and partners
    - Drafting and sending personalized prospecting emails
    - Use of social networks to identify and contact key decision-makers

    Support and follow-up:
    - Lead management and commercial opportunity tracking
    - Organization of appointments and commercial presentations
    - Prospect follow-up throughout the sales cycle

    Development of local presence
    - Adaptation of communication and marketing materials for the Italian market
    Appointment Setting Business Development Customer Success Management
  • YPER
    Account Manager Key Account
    September 2021 - Today (4 years and 9 months)
    59100 Roubaix, France
    - Strategic management of relationships with key clients.
    - Partnership-oriented approach to understand objectives and ensure client satisfaction.
    - Management of a team of talented Account Managers and Customer Success professionals.
    - Training and guidance of the team to deliver tailored solutions.
    - Coordination of account strategy implementation.
    - Optimization of processes to improve operational efficiency.
    - Identification of new sales opportunities and recommendation of improvements.
    - Development of the client portfolio and large account negotiations.
    - Analysis of account performance and presentation of reports.
    - Creation of value for clients and achievement of sustainable business results.
  • YPER
    Sales Development Manager
    November 2019 - November 2021 (2 years)
    Lille, France
    Responsible for sales development in the Hauts de France / Grand-Est / Bourgogne Franche-Comté regions. The last mile represents the most difficult part of the delivery process. At Yper, we address this issue by placing collaboration at the heart of our project... but not only. With 2500 cities covered by the service in France and a community of over 150,000 shoppers, Yper is expanding rapidly. Want to know more about YPER? Contact me ⬇⬇ By email: [email protected] By Phone: 07 77 73 87 87

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Education

  • Bachelor in Communication Management, Study of Communication and Media
    Esupcom
    2013
    Bachelor Chargé de communication, Étude de la communication et des médias
  • University Diploma in Technology in Marketing Techniques, Commerce
    University of Valenciennes and Hainaut-Cambrésis
    2012
    DUT techniques de commercialisation, Commerce

Skill set (16)

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