About Giada
English
Native or bilingual
French
Fluent
Italian
Native or bilingual
Spanish
Conversational
Experience
- BNP Paribas Personal FinancePMO Project ManagerBANKING AND INSURANCEJune 2022 - September 2024 (2 years and 3 months)Levallois-Perret, FranceResponsible for managing migration projects to the Cloud,supervising an IBM team, providing assistance and reportingto various PF entities internationally.● Project portfolio management (monitoring, performance evaluation, and prioritization of initiatives according to strategic objectives)● Planning and coordination of all phases of a project (defining objectives, deadlines, necessary resources, and deliverables)● Coordination of teams (collaborating with internal IT and operational teams), reporting on budget, milestones, and content● Monitoring tests and documentation in accordance with project governance
- TheFork EspañaUser Experience ConsultantDIGITAL AND ITDecember 2019 - April 2020 (4 months)Barcelona, SpainResponsible for improving customer journeys, resolving user incidents, and assisting restaurant owners and end consumers who use the La Fourchette system.● Optimizing customer journeys with the goal of increasing conversion and loyalty● Analysis and diagnosis to qualify the request or incident● Coordination of the information service to customers regarding products, services, promotions, regulations, and policies● Preparing files and transmitting invoices, information guides, or forms
- ShiftboardBusiness Analyst Project ManagerSOFTWARE PUBLISHINGAugust 2018 - January 2019 (5 months)Vancouver, BC, CanadaResponsible for improving customer journeys, resolving user incidents, and assisting restaurant owners and end consumers who use the La Fourchette system.● Optimizing customer journeys with the goal of increasing conversion and loyalty● Analysis and diagnosis to qualify the request or incident● Coordination of the information service to customers regarding products, services, promotions, regulations, and policies● Preparing files and transmitting invoices, information guides, or forms
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Education
- Advanced Product Management MasterClassProduct Faculty2019Advanced Product Management MasterClass
- Certified Scrum Masteragile422017Certified Scrum Master