Ghjuvanna Jean-Elie Maxo

IT Project Manager for 3 years at Bassetti, I managed and coordinated digital solution deployment projects (TEEXMA) in various industrial environments: aluminum, aeronautics, rail, and pharmaceuticals. I worked on modules and solutions such as PLM/Quality, Materials & Maintenance, LIMS, MES, and EHS.

My responsibilities covered the entire project cycle: scoping, module configuration, writing functional and technical specifications (including for custom developments), organizing and leading user workshops and steering committees. I supported clients in adopting the tools through training and support, using Agile/Scrum methodologies and tools like Gantt for planning.

My role was not limited to technical aspects: I also managed client relations, crisis management, and customer loyalty. A significant achievement was resolving three critical crises in an exceptional committee, without losing any clients.

Finally, I participated in recruitment and tutored interns, which allowed me to develop managerial and knowledge transfer skills, in addition to my project expertise.

This experience provided me with solid versatility, at the intersection of technical, organizational, and relational skills, with a common thread: structuring complexity and ensuring project success by strengthening customer trust.

Operator then Backoffice Assistant, for 2 years in a large Zara store. My role involved processing merchandise exchanges, delivery or quantity errors, item returns, and inventory tracking.

I was responsible for organizing the stockroom and restocking the store, as well as preparing and delivering customer orders. I participated in receiving and processing merchandise, as well as monitoring sales, ensuring smooth flow between internal management and customer service.

This experience allowed me to develop solid skills in organization, priority management, and administrative rigor, in a demanding environment where responsiveness and precision were essential. I also strengthened my communication skills, acting as an effective interface between internal teams, customers, and headquarters.

On a daily basis, I learned to balance a high volume of operations with quality of service, maintaining excellent customer relations and contributing to the overall smooth functioning of the store.