Ghizlane Ait Eldjoudi

Responsible for overseeing port calls, coordinating crew movements, managing services with stakeholders, and monitoring operational KPIs. Responsible for planning meetings between operations, sales, and IT teams to optimize processes, mastering port tariffs, and managing port call accounts and supplier invoices.

Processing and monitoring commercial port calls, coordinating crew movements, and managing services with stakeholders. Preparing port calls in collaboration with the back office and receivers/shippers. Managing berthings and departures in coordination with port authorities. Calculating pro-forma invoices, mastering port tariffs, and managing port call accounts, including collecting and verifying supplier invoices and recovering accounts. Monitoring cases in close collaboration with the operational team.

Responsible for processing and updating the litigation database. Collecting customer information and creating complete customer files. Coordinating with the legal department to ensure accurate and compliant follow-up of litigation files.