Freelancer profile translated to English.

Description

Freelancer specializing in customer service in international transport and logistics, I support companies in the operational management of their import/export flows, primarily in maritime transport.

I provide support to internal teams or offer partial outsourcing, with complete management of files: shipment tracking, coordination between clients, forwarders, and port agents, document control, and proactive communication.

I also secure regulatory aspects, particularly VGM declaration, to avoid delays, loading rejections, and port fees (demurrage, detention).

Thanks to my experience with shipping lines and logistics providers, I quickly adapt to client tools and processes and deliver reliable, structured, and customer-satisfaction-oriented execution.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent
Spanish
Basic
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

Geodis
Freight Forwarder Agent
TRANSPORTATION
January 2019 - December 2019 (11 months)
Setting up exports from Fos-Sur-Mer
Verification of necessary documents before ship departure
Management of the routing and loading of client containers
Hapag-Lloyd
CUSTOMER SERVICE IMPORT
TRANSPORTATION
January 2019 - December 2020 (1 year and 11 months)
Sending arrival notices by vessel
Issuance of delivery orders
Invoicing of demurrage/detention
TCC LOGISTICS
LCL-Freight Forwarder Agent Export
January 2020 - December 2021 (1 year and 11 months)
Importation from China and India
Groupage importation: 15 clients per container
IT management of goods withdrawal authorizations
Management of exchanges between different stakeholders: customs officers, port agents, shipping lines
Administrative mastery of necessary documents: verification of transport contracts, customs documents, port authorizations
Planning of container unloading and deliveries to clients in coordination with the transport department
Invoicing of files according to contract terms