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Ghiulia S.GS

Ghiulia S.

Customer Service Transport & Logistics

€300/day
Marseille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ghiulia

Freelancer specializing in customer service in international transport and logistics, I support companies in the operational management of their import/export flows, primarily in maritime transport.

I provide support to internal teams or offer partial outsourcing, with complete management of files: shipment tracking, coordination between clients, forwarders, and port agents, document control, and proactive communication.

I also secure regulatory aspects, particularly VGM declaration, to avoid delays, loading rejections, and port fees (demurrage, detention).

Thanks to my experience with shipping lines and logistics providers, I quickly adapt to client tools and processes and deliver reliable, structured, and customer-satisfaction-oriented execution.
  • French

    Native or bilingual

  • Portuguese

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • Geodis
    Freight Forwarder Agent
    TRANSPORTATION
    January 2019 - December 2019 (11 months)
    Setting up exports from Fos-Sur-Mer
    Verification of necessary documents before ship departure
    Management of the routing and loading of client containers
  • Hapag-Lloyd
    CUSTOMER SERVICE IMPORT
    TRANSPORTATION
    January 2019 - December 2020 (1 year and 11 months)
    Sending arrival notices by vessel
    Issuance of delivery orders
    Invoicing of demurrage/detention
  • TCC LOGISTICS
    LCL-Freight Forwarder Agent Export
    January 2020 - December 2021 (1 year and 11 months)
    Importation from China and India
    Groupage importation: 15 clients per container
    IT management of goods withdrawal authorizations
    Management of exchanges between different stakeholders: customs officers, port agents, shipping lines
    Administrative mastery of necessary documents: verification of transport contracts, customs documents, port authorizations
    Planning of container unloading and deliveries to clients in coordination with the transport department
    Invoicing of files according to contract terms

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