Gertrud Roos

Chatbot Monitoring and Optimization: Evaluating chatbot performance, analyzing user feedback and bot behavior, and improving responses to improve accuracy, relevance, and helpfulness. Collaboration with Product Team: Work closely with engineers, operations and product managers to identify recurring customer issues and make improvements to the chatbot. Knowledge Base Management: Maintaining and updating articles, FAQs, and internal documentation to ensure consistent and up-to-date information for chatbots and customer support agents. Data analysis and reporting: Track key metrics such as response time, resolution rate and create insights to improve both human and AI-based support processes. Chatbot development: I develop a customer support chatbot by designing system instructions and procedures, integrating multiple data sources, defining JSON schema, building rule-based orchestration and implementing quality metrics (latency, accuracy, hallucination rate).

Live Casino Game Management: Organizing and running live casino games, providing players with a professional and immersive experience. Explanation of rules: Clear and comprehensible explanation of game rules and procedures to players during live broadcasts. Interact with players: Manage communication with players through live chat, creating a fun and positive atmosphere. Compliance and Quality Control: Ensuring compliance with game rules and company policies throughout the live stream. Multitasking and Coordination: Demonstrating strong communication and multitasking skills, managing what's happening on screen and working seamlessly with the production team behind the camera.

DevOps Engineer with experience in automating workflows, managing cloud infrastructure, and improving deployment reliability. Skilled in CI/CD pipelines, system monitoring, scripting, and infrastructure management, with a focus on optimizing performance and streamlining development operations.