Gerardus Johannes Cornelis Van Stein

As a creative, data-driven consultant, I provide insight into the value of customer contact within the organization through visualizations and storytelling, enabling a better customer experience at lower costs based on facts.

Did you know that 80% of all customer contact is waste for both your customers and your company?

I use my practical experience with customer contact and training as a certified LSS Black Belt and Data Scientist in valuable analyses, service concepts, visualizations, and dashboards in Power BI.

I provide creative improvement proposals with a fact-based substantiation and better choices that ensure more impact on the result.

I pay extra attention to the performance of the chain process and, in particular, the contribution of the people behind the process: continuously improving the employee with customer contact.

My conviction is that added value for the customer and organization arises from the right mix of process and people: in customer experience, quality, and costs.