GRFreelancer profile translated to English.
Back to original languageAbout Gernase
Passionate about improving customer experience, I am an experienced teleconsultant, specializing in managing calls, emails, chats and problem solving. I rely on effective communication and an empathetic approach to create a climate of trust with customers. I am also comfortable with CRM tools and have a strong focus on results, always seeking to exceed expectations to ensure customer satisfaction and loyalty.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- EuroCrmTELEMARKETERTELECOMMUNICATIONSOctober 2022 - Today (3 years and 8 months)Port-Louis, MauritiusMake telephone contacts with prospects in order to offer them a product or service for sale. Analyzes the specific needs of the interlocutors. Answer customer questions. Records orders and performs customer reminders. Telephone assistance. Monitoring of payments and orders. File monitoring
- WEBHELP MadagascarCUSTOMER SERVICE AND AFTER-SALES SERVICEOctober 2019 - April 2022 (2 years and 6 months)Port-Louis, MauritiusOffers assistance to the customer before or after the purchase or use of products or services. Resolving problems and complaints or answering general customer questions. Follow-up after purchase, maintenance, troubleshooting, exchange or return or refund of products. Online assistance.
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Education
- Bacc + 2INSTITUTE OF LANGUAGES, CIVILIZATIONS AND SOCIAL SCIENCES2015Bacc + 2
- BACCALAUREAT A1Jean Paul II High School Mandritsara2012BACCALAUREAT A1