Gerard Gomez

Transverse project manager for Network Business Continuity for a major French telecom operator. I manage business continuity across Network departments in conjunction with the engineering and operations structures of each department. I define business continuity requirements for different types of assets and network activities. I define the methods for their inclusion in projects and oversee the roadmap for compliance projects. (since 11-2020)

Evaluation of operational processes for Network Control Operations and recommendations for a major French telecom operator. (04-2021 / 10-2021)

Identify and detect growth opportunities - Revenue multiplied by 2 in 3 years

- Overhaul of managed services offering around Service Desk, NOC, and SOC

- Development of international service offering (multilingual) – Creation and Management of a subsidiary in Spain (QUODAGIS IT Ibérica – 15 people after 1 year)

- Development of new offerings by developing partnerships (ITSM-ITAM QUODAGIS Integration offering, Telephony with 3CX®, Monitoring, Backup, Antivirus, Security with SolarWinds™ RMM)

Design strategy and digital marketing

- Marketing campaigns, writing white papers, infographics, videos

- Redesign of the corporate website

- Writing proposals and defending service offerings

Ensure strategic, competitive, and technological watch

- Writing and managing the multi-year roadmap (5 years)

Implement, supervise, and manage the means to deliver managed services (2 service centers, 45 people)

- Collaborate and integrate knowledge and feedback from experience in both the development phase and in implementation and execution – Coaching Service Delivery Managers

- ISO 9001 (2017) and ISO 27001 (2020) certification, GDPR compliance

- 100% of clients recommend QUODAGIS Managed Services: Sharing values of excellence, innovation, and continuous adaptation

Provide high-value consulting services

- Audit and consulting, RFP, and transition management within the framework of the project (annual project revenue >€5M) aimed at taking over User Support, and IT Operations activities for Servier Laboratories in Service Centers (Services delivered in France, Poland, and India)

- Audit and consulting for Ginkoia – software publisher (France-Savoie)

Economic and financial management

- Budget preparation, development of new economic and financial management tools (project P&L, Cost Forecasts, Revenue, and Margin)

- Definition and implementation of commercial economic KPIs (BI) based on CRM information – Zoho™ (Win/Lost, Average Deal Size, Lifecycle, Cross-business)

- Management of a client portfolio and fixed-price services with SLAs (>€10M, 135 employees / SNCF-SILCA-CACF – ING BANK – Generix Group – Mutuelle Générale)

- Management and coaching of project managers; Implementation of project management structures (project management, improvement plans, risk management, bundling, P&L)