Georgios Beretas

Owning the end-to-end design of key customer journeys and web sections, including donation forms, fundraising pages, healthy recipe articles and the house clearance journey. Conducting user research, including usability tests, interviews, surveys, user journey maps and heatmap analysis. Facilitating stakeholder workshops, affinity mapping sessions and collaborative meetings with team members to deliver conversion-focused design improvements. Updating and organising the BHF Design System, ensuring components meet accessibility standards and are clearly annotated for Developers.

Troubleshooting and providing solutions to customers. Guided our customers to design user-centered solutions. Use the Salesforce design library to improve customer experience. Prototyped solutions using our platform and conducted usability tests. Created detailed functional specs of our proposed solutions and handed over to the development team and guided them during the development phase.

Defined and implemented robust support processes. Managed our stakeholders and suggested solutions to resolve their problems while improving the overal l experience of their website. Liaised with the Front-end and Back-end development team on a daily basis and mediated between them and the business to ensure high-quality deliverables. Reduced ticket volume by 65% in three months Change ambassador Supported and provided insights for a major client change on their internal ticket management system.