Freelancer profile translated to English.
Back to original languageAbout Georges
Senior Salesforce consultant and solution architect, I help companies design and implement simple, effective, and sustainable CRM solutions.
With over six years of experience, I am involved in needs analysis, configuration, integrations, and user support.
My approach is focused on clarity, collaboration, and the quality of deliverables, within an agile framework.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Nanterre (up to 50km)
Experience
- ALTEN Groupe DSI – Boulogne BillancourtSenior Salesforce Consultant – Business AnalystDIGITAL AND ITSeptember 2022 - Today (3 years and 9 months)Boulogne-Billancourt, France
- Participation in all phases of the project cycle, from design to adoption, with user adoption increased by +30%.
- Gathering needs, business challenge and writing user stories and functional and technical specifications, reducing delivery times by 15% to 20%.
- Designing complex processes via Flows, managing security, multi-entity visibility and APIs, reducing operational errors by 20% and ensuring data quality above 95%.
- Management of complex anomalies and functional evolutions, including report configuration, contributing to maintaining an SLA >99% and enhanced user satisfaction.
- TLTI InformatiqueTechnical-Functional Consultant and Pedagogical ManagerDIGITAL AND ITJanuary 2020 - September 2022 (2 years and 8 months)Paris, France
- Needs analysis and writing of user stories and specifications, improving functional quality and reducing project delays by 15%.
- Design of the data model and supervision of environments (development, integration, pre-production, production), ensuring stability above 95%.
- Leading training sessions and creating educational materials, increasing user adoption by +25% and accelerating team skill development.
- Automations via Flows, reducing manual tasks by 30% and recurring errors.
- ExnovationSalesforce Technical-Functional ConsultantFebruary 2019 - August 2019 (6 months)Paris, France
- Change management and user documentation, reducing clarification requests by 20%.
- Writing user stories and functional analyses, accelerating the validation and deployment of CRM evolutions.
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Education
- MBA International - Specialization in FinanceParis School of Business2024MBA International - Spécialisation en Finance
- Manager in Marketing and International Development–ESGCI2024Manager en Marketing et Développement International