Freelancer profile translated to English.
Back to original languageAbout Georges
👨‍💻 Versatile IT technician and project launch expert, I offer my freelance services in Level 1 and 2 IT support, Windows system administration, ticket management, and user assistance. With several years of corporate experience, I have developed a rigorous, client-oriented, and effective approach.
đź’» I am proficient in Windows 10/11 environments, Windows servers, account management via Active Directory and Microsoft 365, as well as collaborative tools (Teams, Outlook, etc.). Comfortable with monitoring tools, ticketing (GLPI), remote access, and networks (VPN, connectivity, IP), I intervene quickly and sustainably.
🔧 I have worked in demanding environments, both in-person and remotely, with pedagogical and responsive skills. My goal: to diagnose quickly, resolve sustainably, and guide clearly.
🌱 Curious, autonomous, and adaptable, I continue to train myself (cybersecurity, systems, network, cloud). My fluent English allows me to operate in international contexts.
🤖 I also offer my services around generative AI (creation of personalized agents, automation, consulting), and I bring a concrete vision to help freelancers or companies structure their business.
✨ I can also create your logos, visuals, social media templates, or flyers, and provide community management to develop your visibility.
đź“Ť Available in the ĂŽle-de-France region or remotely. Contact me to discuss your needs.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 30km)
Experience
- PME et micro-entreprisesIT TECHNICIANJanuary 2022 - January 2025 (3 years)Île-de-France, France• User support of levels 1, level 2, and level 3 in a multi-client environment (freelancers, small businesses)• Resolution of hardware, software, and network incidents via GLPI, ServiceNow, TeamViewer• Maintenance and troubleshooting of workstations (Windows, macOS, tablets, smartphones)• Installation, configuration, and optimization of systems (Windows 10, Windows 11, and Microsoft Office 365)• Deployment of peripherals: printers, NAS servers, scanners, video surveillance cameras• Installation, configuration, and support of management software (ERP, CRM, accounting)• Data backup and restore, workstation encryption via Bitlocker, McAffee antivirus protection• IT asset management, ticket tracking, and technical documentation writing
- LR TechnologiesIT TECHNICIANDecember 2022 - April 2023 (4 months)France• User support (1800 workstations) and management of incidents from L1 to L3• Active Directory administration and Office 365 license management• Deployment and imaging of workstations via PXE/SCCM• Cisco AnyConnect VPN configuration, management of iOS/Android mobile devices (AirWatch/MobileIron)• Procedure writing, user training, and hardware inventory tracking• Diagnosis and configuration of LAN/WAN/VPN networks, management of GPOs and Windows 10 security Technical environment: Windows 10, Active Directory, Microsoft Exchange, VMware Horizon, LAN/WAN, VPN (Cisco AnyConnect), firewall, Office 365, Intune, Norton Antivirus, Malwarebytes, GLPI, ServiceNow, SCCM
- HemmersbachIT TECHNICIAN - KIOSK REFERENTDecember 2020 - April 2021 (4 months)Courbevoie, France• On-site and remote user support (including VIPs), resolution of L1/L2 incidents, L3 escalation• User account administration via Active Directory (groups, permissions, distribution lists)• Management and tracking of tickets via ServiceNow, ITSM, Ivanti; writing procedures and documentation• Deployment, configuration, and maintenance of equipment: workstations, tablets, smartphones, printers• Workstation preparation and migration via SCCM; license management and Microsoft 365 support (Teams, Outlook, OneDrive)• Network management: DNS, DHCP, VPN incident resolution; VLAN configuration• IT inventory monitoring, onboarding/offboarding coordination, improvement of communication between Kiosk and Run teams Technical environment: Windows 10, Windows 11, macOS, Android, iOS, Active Directory, Microsoft Exchange, Office 365, SCCM, ServiceNow, ITSM, Ivanti, VMware, VPN, VLAN, DNS, DHCP, IronMobile, Samsung J5, OneDrive, Teams, Outlook
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Education
- WINDOWS SERVER 2016: INSTALLATION, CONFIGURATION AND ADMINISTRATION2024WINDOWS SERVER 2016 : INSTALLATION, CONFIGURATION ET ADMINISTRATION
- ITIL V4 FOUNDATION: CERTIFICATION PREPARATIONself-taught Udemy2024ITIL V4 FOUNDATION : PRÉPARATION À LA CERTIFICATION