Georges-Eric Desrousseaux

Development of the website https://www.sing-guarantee.com.sg as well as the associated back-office and CRM.

The mission consists of registering expatriate clients in Singapore to offer them assistance and insurance during the rental of a new property.

The back-office allows management of tenants, landlords, and real estate agents.

The website offers an online payment solution.

Development of a custom CRM for an insurance brokerage company in Geneva. Off-the-shelf tools never met 100% of the client's needs.

The features developed are:

* Management of client portfolios and insurance policies.

* Automation of the generation and sending of all types of documents (management mandate, quote request, price comparison, ...) to recipients.

* Integration of an open-source telephone server (Asterisk) to manage calls from the web back-office. Outgoing calls are made with a mouse click, and during an incoming call, the client file is automatically retrieved.

* Development of a mobile application to allow clients to stay in touch with their advisor. Clients can also consult their contracts and submit documents directly to the advisor's back-office.

* Connection with the information systems of partner insurance companies.

Complete installation of a call center dedicated to selling entertainment products.

The system consists of a website where customers can leave their phone number, an open-source telephone exchange to call them back, and connection with a telemarketer. The back-office allows sales entry and recording of conversation details.

Callback rules are configured through the back-office, and a chatbot with artificial intelligence allows the customer to interact with the system before being connected by phone.