About Georges-Eric
French
Native or bilingual
English
Fluent
Spanish
Fluent
Portuguese
Conversational
German
Conversational
Experience
- SG, Sing-GuaranteeWebsite and back-office developmentREAL ESTATEApril 2018 - Today (8 years and 2 months)Barcelone, SpainDevelopment of the website https://www.sing-guarantee.com.sg as well as the associated back-office and CRM.The mission consists of registering expatriate clients in Singapore to offer them assistance and insurance during the rental of a new property.The back-office allows management of tenants, landlords, and real estate agents.The website offers an online payment solution.
- MestriaDevelopment of a "custom" CRM for an insurance brokerBANKING AND INSURANCEJanuary 2017 - March 2018 (1 year and 3 months)Genève, SwitzerlandDevelopment of a custom CRM for an insurance brokerage company in Geneva. Off-the-shelf tools never met 100% of the client's needs.The features developed are:* Management of client portfolios and insurance policies.* Automation of the generation and sending of all types of documents (management mandate, quote request, price comparison, ...) to recipients.* Integration of an open-source telephone server (Asterisk) to manage calls from the web back-office. Outgoing calls are made with a mouse click, and during an incoming call, the client file is automatically retrieved.* Development of a mobile application to allow clients to stay in touch with their advisor. Clients can also consult their contracts and submit documents directly to the advisor's back-office.* Connection with the information systems of partner insurance companies.
- Square PartnerComplete installation of a call centerENTERTAINMENT AND LEISUREJuly 2014 - December 2016 (2 years and 6 months)Barcelone, SpainComplete installation of a call center dedicated to selling entertainment products.The system consists of a website where customers can leave their phone number, an open-source telephone exchange to call them back, and connection with a telemarketer. The back-office allows sales entry and recording of conversation details.Callback rules are configured through the back-office, and a chatbot with artificial intelligence allows the customer to interact with the system before being connected by phone.
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Education
- Computer and Electronic EngineeringInstitut Supérieur d'Electronique de Paris1995L'ISEP est une école d'ingénieur en informatique située à Paris 6.