Freelancer profile translated to English.

Description

Too many companies are leaving revenue and margins on the table because they are stuck in manual, time-consuming processes. While the technology to handle this smarter is already available.

As an entrepreneur and having been active for years in management roles within start-ups and scale-ups, I have seen firsthand what companies struggle with. Not only at an operational level, but also strategically. Growth requires more than just good ideas. It requires structure, smart processes, and systems that free up time, improve margins, and enable further scalability.

I have personally experienced how frustrating it is when teams spend valuable hours on work that could be done more efficiently. Time that should actually be spent on customers, innovation, and building a future-proof company.

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Apeldoorn (up to 50km)

Hovex Solutions
Owner
February 2026 - Today (6 months)
AI entrepreneur and specialist in process automation.

With Hovex Solutions, I make AI profitable for companies by eliminating manual work. I specialize in conducting strategic AI audits, building smart AI automations, and setting up advanced Agentic workflows that independently achieve goals and seamlessly integrate systems. Focused on measurable results, operational efficiency, and systems that are profitable from day one.
Claude Code n8n Antigravity Codex Airtable
Booking Experts
Teamlead Customer Success
September 2025 - April 2026 (7 months)
As Team Lead Customer Success Management, I was responsible for managing, developing, and growing the CSM team. As a subject matter expert leading from within the team, I ensured that Customer Success Managers made our clients successful in a data-driven and consistent manner.

My main focus points and results were:
• Process Optimization & KPI Management: I identified process inefficiencies, implemented targeted improvements, and closely monitored KPIs for customer satisfaction and retention.
• Stakeholder Management: In close collaboration with internal stakeholders, I translated user needs into smart, strategic improvement actions and took ownership of complex escalations.
• Team Development & Coaching: By intensively coaching and motivating the team, I ensured that they not only fully mastered daily operations but also transformed into strategic partners for our clients.
Dropship Academy
Chief Operating Officer
December 2023 - September 2025 (1 year and 9 months)
As COO at Dropship Academy, I was responsible for several key aspects within the organization. These included:
Managing/supporting executives to perform their work as well as possible and contribute to the established KPIs
Optimizing current business processes, automating where possible, and creating new processes to foster organizational growth and manage tasks, projects, and responsibilities more efficiently.
Building automations using no-code/low-code tools (Zapier, Airtable, Make, n8n, etc.) to automate various business processes.
Involved in making important strategic choices that contribute to the company's mission and the associated roadmap.
Responsible for all financial matters. Profit optimization, monitoring financial performance, and anticipating as needed, managing accountants for administration.
Head of HR, drafting contracts, conducting quarterly 1:1 meetings with executives, ensuring and improving job satisfaction, company culture, onboarding & offboarding of employees, and so on.
Organizing team events & networking events for Dropship Academy clients for training and connection with like-minded entrepreneurs.