Freelancer profile translated to English.
Back to original languageAbout Geoffroy
đą As an independent Product Manager with 10 years of experience in the e-commerce and marketplace industry (Back Market, Cdiscount, Evaneos, Carrefour), I am determined to bring significant value to every project I undertake.
đ§ My professional background led me to Back Market, the largest marketplace dedicated to refurbished products. There, I led initiatives aimed at improving the post-purchase customer experience from problem qualification to resolution. My primary goal was to make customers as autonomous as possible. This resulted in key projects such as the creation of a repairer network for Back Market, the redesign of the customer qualification tool, and the redesign of package tracking with associated communications.
đ” Before that, I gained solid experience as a Digital Project Manager at Cdiscount and Carrefour, where I worked on various projects, from cash advance for merchants to CRM implementation.
French
Native or bilingual
English
Fluent
Can work on-site
Bordeaux (up to 20km)
Experience
- PermaTechnicsFirst Product ManagerMay 2024 - Today (2 years and 1 month)BelgiumPermaTechnics is an operational management software designed for small-scale market gardeners. It aims to improve their daily efficiency through planning, crop monitoring, task management, and regulatory tracking tools.
- EvaneosSenior Product ManagerE-COMMERCEOctober 2023 - March 2024 (4 months)Paris, FranceđąContext:Evaneos is a marketplace that connects travelers with local travel agencies. With Evaneos, travelers build their tailor-made holidays with local prices. Evaneos is one of the European leaders with a presence in 8 markets.đ« My scope:- Acquisition: Increase the volume of qualified visitors from SEO- Activation: Activate users by encouraging them to take an action leading to a maturation or conversion pathđ Key projects:- Redesign of landing pages leading to an SEO boost (+60% sessions) & activation (-5% bounce rate)- Automation of content production process via AI (x6 in production volume)â Skills:- Product strategy- Product roadmap- Product discovery
- Back MarketProduct ManagerFebruary 2021 - May 2023 (2 years and 3 months)Bordeaux, Franceâą - Post-purchase customer experience from problem qualification to resolution (e.g., remote solution, discussion with an agent, repair, product replacement, refund, redirection to partners)âą - In-store and mail repair service for customers under warranty through a network of partner repairers in Europe.Key projects:âą - Connection between Back Market and repairers (creation of repair files & their tracking)âą - Building the customer repair experience (by mail and in-store)âą - Redesign of the customer qualification toolâą - Specialization of customer service agents
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Education
- Master 2, Business, Management, Marketing, and Related Support ServicesEcole supérieure de Commerce de Bordeaux-Ecole de Management / Bordeaux Business School2013Master 2, Business, Management, Marketing, and Related Support Services
- CPGE, Mathematics, Geopolitic, French, English, German and PhilosophyLycée Camille Guérin, CPGE, Poitiers, France2009CPGE, Mathematics, Geopolitic, French, English, German and Philosophy