Freelancer profile translated to English.

Description

Certified PMP® Senior Program Manager with 15 years of experience, I handle end-to-end programs – from scoping to deployment – for high-stakes Sales & Revenue Operations transformation initiatives: CRM, Incentive Compensation Platforms, Marketing Automation, e-commerce.

I typically intervene when business processes are fragmented, tools do not allow for performance monitoring, or a program is at risk and key structuring decisions have not yet been made.

Operational within weeks, I quickly secure the scope and alignment between IT, Business, and Finance teams.

My specialty: I manage according to PMP practices while personally handling functional engineering (requirements gathering, user stories, business rules, acceptance testing). This dual expertise reduces dependencies and accelerates execution.

Recent results: → €200M in reliable commissions across 9 countries — 3 FTEs reduced, 4 days/month saved → 90% CRM adoption rate at 6 months — 2,000 users onboarded in 10 months → Harmonized Sales & Marketing processes across 6 countries — reliable forecast

Certifications: PMP® PMI (2025) · Prosci® Change Practitioner (2022) · Agile PM Foundation (2019) · Green Belt Lean Six Sigma · ITIL

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Edenred
CRM Program Director - Salesforce
CONSULTING AND AUDITS
April 2026 - Today (4 months)
Paris, France
CRM transformation program for an organization of 1000 employees, on a Group Salesforce platform, covering the entire customer journey (Product, Sales, B2B/B2C Support, Marketing, Finance).

My mission: Manage the design and deployment of the program. Program Governance (Steering Committee, Management Committee, SAFe PI Program). Arbitration of backlog Features/User Stories Adapt/Adopt. Management of multi-CRM coexistence and change management across multiple domains.
Salesforce SAFe Customer Relationship Management (CRM) Program Management Hubspot
Sage
Senior Program Manager – Business Transformation Office
SOFTWARE PUBLISHING
January 2020 - December 2025 (5 years and 11 months)
Paris, France
Management of:
Global deployment of a variable compensation solution (9 countries, €200M in secured commissions).
Harmonization of Sales & Marketing processes in Europe, improving forecast and sales KPI reliability.
Design and implementation of a Deal Desk in France, optimizing the quote-to-close cycle and strengthening financial compliance.
CRM & Marketing Automation Transformation (2,000+ users), coordinating IT / Sales / Finance.
Implementation of multi-team governance frameworks and executive follow-up.
Digital Transformation Change and Transformation Management Program Management Microsoft Dynamics CRM Business Analysis
Sage
Senior Project Manager
SOFTWARE PUBLISHING
January 2012 - December 2019 (7 years and 11 months)
Paris, France
Management of the redesign of the French CRM as part of a global IT program (2,000 users, multi-segments).
Deployment of Marketing Automation in France, then extension and harmonization at the Group level.
Coordination of CRM, CPQ, and Business Intelligence projects in a highly interdependent transverse environment.
Structuring of governance and large-scale change management support.
Change and Transformation Management Program Management Digital Transformation Microsoft Dynamics CRM Business Analysis