Freelancer profile translated to English.

Description

Outsourced trilingual part-time CIO, I support SMEs and mid-size companies in the Centre-Val de Loire region in the governance of their information systems and their digital transformation.

With 12 years of experience in IT project management (budgets from €500k to €3M), I offer a pragmatic alternative for SMEs that need strategic IT oversight without hiring a full-time CIO.

My specialty? Aligning your IT with your business objectives — not just 'doing IT', but optimizing your end-to-end business processes: from quotes to cash, from customer support to loyalty.

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What I bring to your company:

🎯 IT Governance & Strategic Steering

Audit of your existing systems, identification of risks and areas for improvement
Definition of an IT roadmap aligned with your growth objectives
Management of IT providers and budgets

🔄 Operational Digital Transformation

Structuring of business processes (Quote-to-Cash, support cycle)
On-premise ↔ cloud migration, application architecture redesign
Implementation of CRM and inter-system integrations

🚀 Unblocking Projects & Transition Management

Taking over struggling projects, scoping and getting them back on track
Interim CIO during transition periods (merger, reorganization, departure)
Upskilling your internal teams

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My Approach:

> I favor pragmatic, results-oriented interventions. No dead-end PowerPoint slides: every recommendation is accompanied by a concrete action plan and monitoring indicators.

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Intervention Formats:

- 🗓️ Part-time: 1 to 2 days/week continuously

- 🔍 Flash Audit: IT diagnosis + roadmap (3-5 days)

- 🆘 Ad hoc Mission: project scoping, rescue, transition

Industry field of expertise

Languages

French
Native or bilingual
German
Fluent
English
Native or bilingual

Workplace preferences

Can work on-site

Onzain (up to 20km), Blois (up to 10km), Tours (up to 10km)

Persistent Systems
Head of Technical Architecture Hub, Europe
CONSULTING AND AUDITS
September 2021 - Today (4 years and 11 months)
Tours, France
Technical and IT Governance Direction
for the European operations of an international digital services group (revenue €2.8 billion).

🎯 Client Strategic Leadership & Steering
- Steering key account client relationships: building long-term partnerships, aligning technical solutions with business challenges
- Facilitating strategic scoping workshops to define project needs and prioritize IT investments
- Advising client business and IT departments on architectural choices and transformation paths
- Direct collaboration with C-level stakeholders to ensure IT/business alignment

👥 Team Management & Skill Development
- Managing a team of Salesforce consultants and architects
- Implementing a continuous training program on technological evolutions (3 releases/year)
- Organizing internal workshops on new methodologies and tools

🔬 Technological Watch & Innovation
- Leading R&D initiatives: evaluating emerging technologies (Data Cloud, Generative AI) to anticipate client use cases
- Conducting PoCs (Proof of Concept) on artificial intelligence applied to business processes
- Publishing quarterly watch reports for teams and clients

⚙️ Operational Excellence & Delivery Governance
- Defining and deploying architectural standards and best implementation practices
- Designing CI/CD (Continuous Integration/Continuous Deployment) pipelines to industrialize deliveries
- Supervising quality across the entire project portfolio: adherence to deadlines, budgets, and quality commitments
- Implementing performance indicators and monitoring dashboards

🏆 Recognition: Salesforce MVP for 5 consecutive years — an award given to the most influential experts in the global Salesforce ecosystem.
IT Governance Team Management Program Management CIO Operations Management
EMPAUA
Delivery Director, DACH Region (Germany, Austria, Switzerland)
CONSULTING AND AUDITS
February 2019 - August 2021 (2 years and 6 months)
Berlin, Germany
Operational management of a digital consulting firm specializing in CRM, responsible for the DACH region (~30 consultants).
🎯 Governance & Delivery Steering
- Responsibility for the key account project portfolio: monitoring commitments, risk management, budget arbitration
- Definition and implementation of project quality standards: methodologies, standard deliverables, acceptance criteria
- Management of client escalations: diagnosis, remediation plan, restoring trust

📊 Commercial Strategy & Development
- Development of the growth and client retention strategy for the DACH region
- Participation in strategic pre-sales: qualification, solution architecture, costing
- Development of recurring revenue through maintenance and evolution contracts

👥 Management & Internal Transformation
- Supervision of project teams: resource allocation, consultant support, career management
- Redesign of internal operational processes: documentation, standardization, continuous improvement
- Training teams on new practices and tools

Results: significant improvement in client satisfaction, reduction in escalations, growth of the DACH portfolio
Team Management Salesforce Training Business Strategy Training Technical Simplification
Empaua
Senior Salesforce Consultant / Project Manager / Solutions Architect
CONSULTING AND AUDITS
December 2016 - February 2019 (2 years and 2 months)
Berlin, Germany
Management of complex CRM projects for key accounts in the Fintech, Automotive, and IT sectors.
🏗️ Solution Architecture & Consulting
- Facilitating scoping workshops to define business needs and translate them into functional specifications
- Design and documentation of multi-module CRM architectures: Sales Cloud, Service Cloud, Experience Cloud
- Definition of interfaces and integrations with existing IT systems (ERP, business tools, data warehouse)
- Specification of custom development, management of development teams, functional acceptance
- Training key users and administrators to ensure post-project autonomy

📋 Project Management
- Management of projects from 20 to 200 days (budgets from €50k to €500k)
- Agile (Scrum) and V-model methodologies depending on client context
- Planning, progress tracking, risk management, sponsor reporting
- Taking over struggling projects entrusted by other providers: diagnosis, recovery plan, successful delivery

👥 Team Management & Cross-functional Roles
- Squad Lead: managing a team of 6 consultants — staffing, project allocation, quality monitoring, skill development
- Knowledge Management Coordinator: setting up bi-weekly knowledge sharing sessions, creating an internal documentation base
- Process Designer: designing internal operational processes, defining Salesforce implementation conventions and best practices, facilitating the annual strategic seminar

Client Sectors: Fintech, Automotive, IT Services, E-commerce
Salesforce Service Cloud Community Cloud Project Management Sales Cloud