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Geneviève MontfortGM

Geneviève Montfort

Experienced Virtual Assistant | Management & Coordination

€440/day
Aix-en-Provence, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Geneviève

Looking for a truly invested, responsive, and reliable virtual assistant?

You see dozens of offers but few truly satisfactory candidates
Look no further!

I support you in the daily management of your business by offering reliable, structured, and responsive administrative support, fully adapted to your specific needs.

With 10 years of experience in managing large strategic accounts in the demanding IT services sector, I master varied and even complex environments, the coordination of multiple and transversal stakeholders, and quality imperatives.
Accustomed to remote work, I am autonomous, rigorous, and versatile, capable of managing priorities according to your requirements and those of your clients, with complete discretion when necessary.

I can take charge of managing your schedule, monitoring your emails, organizing your activities or travel, as well as all the administrative tasks related to your business. My writing and professional communication skills ensure efficient work while remaining polished.

Highly focused on customer service, I master collaborative tools and project management to ensure smooth and rigorous execution. Thanks to a strong adaptability, I can intervene in any business sector and provide you with proactive, discreet, and results-oriented assistance.

My goals:
  • optimize your time,
  • streamline your operations
  • allow you to concentrate on your essential challenges
while I manage your daily organization.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Groupe INTERWAY
    IT Service Delivery Manager
    TECH
    September 2017 - Today (8 years and 9 months)
    Vitrolles, France
    MANAGE STRATEGIC & SME ACCOUNT CONTRACTS

    Service Contract Management (MCO & Projects) :
    ↪ TotalEnergies, Amazon France, Bouygues Telecom, Conforama
    ↪ Obornes (Ortec), Bimedia (Orisha), Rémy Cointreau, Groupe Maurin,
    • Lead steering committees and client strategic committees
    • Budget monitoring and optimization for contracts
    Coordination & Quality
    • Transversal coordination between internal teams (logistics, management, desk, L2/L3 support)
    • Guarantee of contractual service quality
    • Development of continuous improvement plans and corrective actions
    Reporting & Analysis :
    • Production of activity dashboards and reports
    • Proactive analysis of incidents and trends
    • Identification and reporting of anomalies to Management
    Crisis Management & Processes :
    • Implementation of After-Sales Service, PROJECT, IMAC processes
    • Management of critical incidents and business recovery plans
    • Communication on impacts and resolution times
    Transversal Coordination Reporting and Dashboards Administrative Management Invoicing Meeting Facilitation and Presentation
  • Groupe INTERWAY
    Incident Manager
    TECH
    March 2015 - September 2017 (2 years and 6 months)
    Vitrolles, France
    ENSURE SERVICE QUALITY AND DEADLINE COMPLIANCE :

    Incident Management & Prioritization :
    • Daily monitoring of incidents respecting contractual deadlines (SLA)
    • Prioritization and escalation based on business criticality
    • Crisis management during major incidents
    Coordination & Communication :
    • Transversal coordination between teams (management, logistics, technical support)
    • Proactive communication with business and technical teams
    • Management of resolution with information on impact and deadlines
    Analysis & Continuous Improvement :
    • Incident activity reporting and dashboards
    • Proactive analysis of trends and recurring incidents
    • Proposals for corrective actions and implementation of action plans
    Quality Management :
    • Early detection of systemic problems
    • Contribution to the improvement of operational processes
    Reporting and Dashboards Transversal Coordination Action Plan Management Crisis Management Cross-functional Communication between General and Operational Management
  • MICRO BOUTIQUE
    IT Manager & Business Development for Support Services
    TECH
    April 2012 - October 2013 (1 year and 6 months)
    Vitrolles, France
    Management & Coordination :
    • Management of IT and office automation technical teams
    • Operational support for teams during peak loads
    • Project and production coordination
    Internal IT :
    • Management of internal IT infrastructure
    • Management of internal IT projects
    • Responsibility for production and operational maintenance
    Commercial Development & New Business :
    • Creation and implementation of an IT services BU (IT and office automation maintenance services)
    • Expansion of the scope of activity (multi-service copiers & Fax → global IT services)
    • Management of SME client projects
    Versatility: Dual Role :
    • business development + technical management
    • Client and technical team interface
    Proficiency in Office Tools Team Management Project Management Business Development Stakeholder Coordination

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Education

  • Training on UNIX and LINUX systems
    ENI Informatique
    2003
    Formation sur systèmes UNIX et LINUX
  • ITIL V3 Foundation Certification
    M2i
    2018
    Certification ITIL V3 Fondation

Skill set

Categories

  • Other