Freelancer profile translated to English.
Back to original languageAbout Gema
── GOOGLE BUSINESS PROFILE & REPUTATION MANAGEMENT ──
"Secure visibility, protect reputation: No more review stress – digital relief for your entire team."
Behind every successful business is a story of quality and craftsmanship. However, unfair 1-star reviews or a lack of time in everyday life can quickly damage this reputation. I optimize your digital business card and ensure professional reputation management that secures the value of your work.
── EXPERTISE FROM PRACTICE AND STRUCTURE ──
Dental Assistant Perspective & Dental Focus: As a trained dental assistant, I know the practice routine inside and out. Combined with my current OMM expertise, I manage your Google presence so that it perfectly matches your real practice vibe.
Commercial Precision: Experience in banking and retail shapes my work. Reputation protection requires absolute discretion, reliability, and sensitive communication.
Relief for Your Team: Good review management takes time. I free up your team's time and professionally moderate reviews.
── MY SERVICES ──
Profile Optimization: I design your Google Business Profile professionally and technically up-to-date.
Reputation Management with Telephone USP: Monitoring your reviews and de-escalation. My advantage for you: In difficult cases, I seek direct, telephone dialogue to personally clarify misunderstandings and turn negative reviews into positive ones.
Local SEO: Targeted measures for better findability in your region.
── REGIONAL & NATIONAL ──
Based in Düsseldorf-Unterbach, I support practices and SMEs regionally (D/NE/ME) as well as nationwide efficiently through digital processes.
Let's secure your digital reputation. I look forward to your message!
Spanish
Native or bilingual
German
Native or bilingual
English
Basic
Can work on-site
Düsseldorf (up to 30km), Neuss (up to 30km), Mettmann (up to 30km), Mönchengladbach (up to 30km), Duisburg (up to 30km)
Experience
- Mohr Events, Agentur Blaumond (Einsatz: Stadtsparkasse, Postbank, Commerzbank)Expert in Change Communication & Digital Onboarding in the Banking SectorBANKING AND INSURANCEApril 2022 - December 2025 (3 years and 8 months)Düsseldorf, GermanyChange Communication & Crisis Management:Active support of customers during IT migration and system merger (Postbank/Deutsche Bank) through understandable preparation of complex contract information and technical changes.Digital Onboarding & User Experience:Enabling customers of all age groups to use new self-service systems (e.g., ELSA) and targeted training for intuitive operation of touch interfaces and mobile banking apps.Process Optimization & Efficiency:Increasing service quality through proactive clarification of customer concerns in the queue and reducing barriers in the introduction of digital terminal solutions.Internal Knowledge Transfer:Training permanent staff in new software functions and digital workflows to ensure "unsinkable quality" in customer service.Empathetic Customer Guidance:Successful de-escalation and support for account lockouts or technical hurdles through a deep understanding of user needs and clear communication.
- Kodak, Amour/S. Oliver, Samsonite, Swarovski u. v. m.Expert in Brand Representation & Technical Customer ConsultingRETAIL (SMALL BUSINESS)April 2010 - March 2022 (11 years and 11 months)Düsseldorf, GermanyIn over a decade of multifaceted work at the **Point of Sale**, I have learned how to bring brand worlds to life and make complex products tangible for customers. This experience is the foundation of my work today to position local businesses digitally visible and attractive.Quick Familiarization & Self-Responsibility:Proven ability to quickly familiarize myself with completely new corporate philosophies and technical systems (as with Kodak) within a few days. I enjoyed acting independently and responsibly after a very short time.Tech Affinity & Consulting:Early specialization in products requiring explanation; I quickly understand technical details and can translate them in a customer-oriented way – a core competence for today's digital profile optimization.Performance in the "Flow":I develop my best performance, especially with high customer traffic and dynamic situations; I appreciate direct contact and passionately help customers find the right solution.Brand Versatility:Successful representation of international top brands such as Samsonite, Swarovski, and s.Oliver (Amour) at exclusive locations in Düsseldorf. I know how to preserve the identity of a company and present it with high quality externally.
Recommendations
Be the first to recommend Gema
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Online Marketing Manager with E-CommerceSocial Media Academy2021"Die vielfältigen Aufgaben in meinem beruflichen Alltag führten mich immer wieder in Berührung mit dem Online Marketing. Dabei spürte ich eine wachsende Faszination für die digitalen Möglichkeiten. Um meine Karriere gezielt auszurichten und mein Wissen zu vertiefen, entschied ich mich 2020 für eine Weiterbildung zur Online Marketing Managerin. Diese Entscheidung hat sich als goldrichtig erwiesen. In meiner Abschlussarbeit habe ich eine umfassende Online-Marketing-Konzeption für ein Techno-Event erstellt und dabei bewiesen, dass ich komplexe Projekte erfolgreich managen kann. Mein Ziel ist es, Unternehmen dabei zu helfen, ihre Online-Marketing-Ziele zu erreichen und ihre Wettbewerbsfähigkeit zu steigern."
- Dental AssistantMaxillofacial Surgery Dr. Stroink Düsseldorf and Dental Practice Dr. Molcan Düsseldorf2010"Während meiner Ausbildung habe ich gelernt, dass die Zahnmedizin weit mehr ist als nur das Behandeln von Zähnen. Es geht darum, auf die individuellen Bedürfnisse jedes Patienten einzugehen und eine vertrauensvolle Beziehung aufzubauen. Mein hohes Maß an Einfühlungsvermögen und meine Fähigkeit, komplexe Sachverhalte verständlich zu erklären, haben mir dabei geholfen, Patienten Ängste zu nehmen und sie für Behandlungen zu motivieren. Neben der Patientenbetreuung habe ich auch umfangreiche Kenntnisse in den Bereichen Verwaltung und Laborarbeit erworben."