Freelancer profile translated to English.
Back to original languageAbout Gautier
I have over 4 years of experience in technical support - customer success with a portfolio of local and international clients that I would like to put to your advantage in an effective collaboration!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- UserTestingSupport specialistDIGITAL AND ITOctober 2021 - September 2025 (3 years and 11 months)Setup and update of the user support architecture, internal and clientsManagement of incoming N1 and N2 tickets (B2B, B2C and internal)Bug management (Prioritization, qualification and follow-up)Data and performance indicator reporting
- majelanCommunity and support managerOctober 2019 - March 2020 (6 months)Customer service management (moderation, bug reporting & e-reputation)Incoming ticket managementSocial media management (Instagram, Twitter, Facebook, LinkedIn)Performance indicator reporting (KPIs)
- Social BrainDigital project managerMarch 2018 - October 2018 (8 months)Community management (content creation, publication calendar management,moderation)International client portfolio managementCreation of communication campaignsUser feedback management
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Education
- Bachelor of Science in Language SciencesUniversité Paul Valéry Montpellier2016Parcours Communication, Médias et Médiation numérique
- Master of Arts in Digital HumanitiesUniversité Paul Valéry Montpellier2018Parcours Médiation Numérique et Ingénierie Pédagogique
Skill set
Categories
- Other