Freelancer profile translated to English.

Description

Customer relationship and data analysis specialist with 6 years of post-business school experience, primarily in startups across various sectors (software publishing, recruitment, mobility...).

My background, both as an employee and a freelancer, has allowed me to develop solid expertise in Sales, Account Management / Customer Success, Marketing, and Project Management. I also mentored entrepreneurs as a Sales Mentor, an experience that strengthened my skills in coaching, knowledge transfer, and leadership.

Passionate about innovation and value creation, I enjoy taking on new challenges and designing concrete, impactful solutions for my clients.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 100km), Nantes (up to 100km), Toulouse (up to 100km), Marseille (up to 100km)

Cafeyn
Key Account Manager
TECH
January 2025 - September 2025 (8 months)
Paris, France
Cafeyn is a subscription-based digital newsstand offering unlimited access to thousands of newspapers and magazines, readable online or offline on mobile, tablet, and computer.

Portfolio & Revenue: Managed Key Accounts (telecoms, banks, insurance) generating > €15M in annual revenue — the company's #1 portfolio (vs. B2B & B2C).

Business Steering: Defined objectives, reviewed KPIs (activation, usage, conversion, upsell, churn), dashboards, and steering committees.
Negotiation & Contracts: Structured and renegotiated framework agreements/addendums, SLAs, and commercial terms, coordinating with Legal & Finance.
Key Launches: Co-created and launched 2 offers with the leader in online banking, from exploration phase to market launch.
Product & Journey: Designed/optimized customer journeys (activation, usage), defined requirements, and prioritized roadmap with Product & Tech.
Go-to-Market: Developed business cases & pricing, marketing plans (emails, push notifications, content), monitored performance, and iterated.
Executive Relationship: Managed C-level/VP relationships with partners, conducted QBRs/steercoms, and developed action plans.
Cross-functional Coordination: Orchestrated multi-team efforts (Product, Tech, Marketing, Data, Legal) and partner teams for seamless delivery.
Key Account Management Key Accounts Negotiation Data-Driven Decision Making Go-to-market Strategy
Carte Jeune Engagé
Partnership Manager
PUBLIC SECTOR
January 2024 - December 2024 (11 months)
Paris, France
The 'Carte Jeune Engagé' (Engaged Youth Card), supported by the Ministry of Labor, Health and Solidarity, as well as the 'Les entreprises s'engagent' (Companies That Commit) initiative, is designed for young people aged 18 to 25 in the process of professional integration. It offers discounts on essential goods and services, allowing these young people to benefit from advantages generally reserved for students.

Main Missions:
- Management of existing partnerships: Supervised and optimized relationships with key partners such as AXA, Auchan, BlaBlaCar, Deezer, and La Poste, ensuring strategic alignment and fruitful collaboration.
- Development of the partner catalog: Expanded the network of strategic partners by integrating major players like Uber/Uber Eats, Kiabi, Le Monde, Boursorama, and Cultura, thus strengthening the offering.
- Organization of strategic events: Participated in organizing an event at Matignon to present the project and its initial results to a panel of companies, current and potential partners, thereby fostering the development of new collaborations.
- Creation and management of partner offers: Developed offers in the back office, from pre-production to production phases after partner validation, ensuring the quality and relevance of the proposed offers.

Key Results:
- Successful pilot in Val d'Oise: Implemented a targeted campaign from March to June, reaching 1,000 young people. This initiative led to 600 app downloads and prompted over 200 young people to activate at least one offer from our 25 partners.
- Retention: Maintained a 96% retention rate for partners wishing to continue offering their services in the 'Carte Jeune Engagé' catalog for 2025.
Skeepers
Project Manager
SOFTWARE PUBLISHING
January 2023 - January 2025 (2 years)
Marseille, France
Created the Renewal Manager Role: Developed processes to optimize sales renewals, including creating dashboards on Salesforce, data analysis, and leading meetings for European & French Sales teams.

Client Migration: Developed a 3-month action plan to migrate over 400 French, German, and Spanish clients from the 2 international influencer marketing leaders to the new Skeepers IM platform:

- Wrote communications on Hubspot.
- Created opportunities on Salesforce, managing permissions in the back office.
- Organized meetings with key clients.
- Developed a digital training program, including scriptwriting, voice-over setup, and video editing.
- Implemented banners and a user guide via Stonly.
- Monitored and analyzed KPIs.
- Wrote an FAQ.
- Documented actions and tutorials on Confluence.