Gauthier Sebert

Management and monitoring of the MyEureka web solution project.

Implementation and facilitation of SCRUM rituals (Sprint Planning, Sprint Review, Retrospective).

Writing user stories. Awareness of AGILE methodology.

Maximizing product value.

Implementation of test automation and test data generation. Management of customer data migration.

Handling and processing of escalated requests and major incidents by the Service Desk within the functional scope (business applications, clients, and partners). Participation in crisis cells, communication to partners. Sharing sessions with RAs (Level 3). Participation in daily production briefings with the responsibility of communicating to IT and business teams (Writing and sending daily briefs). Active participation in creating documentation for the team's scope and populating the knowledge base. Monitoring and managing quality in compliance with ITIL.

Production piloting and platform animation (5 technicians). Client liaison and team communication management. N1 - N2 knowledge sharing. Handling and processing incoming and outgoing calls by phone and requests and incidents by email.