Gauthier Hubert

At Flowdesk, I was instrumental in building the IT processes, IT stack, and IT team from scratch. Currently, I manage a team of two in France and oversee IT operations across Paris, Singapore, New York, and Toronto. Key Responsibilities: Developed and executed IT service strategies to improve efficiency and service quality. Built and managed IT infrastructure, processes, and team from the ground up. Pioneered automation solutions using Workato, integrating over 400 recipes across all Flowdesk departments. Collaborated with the Security team to enforce compliance standards and ensure IT service security. Managed office software systems, including Google Workspace, OnePassword, and Atlassian products. Oversaw hardware management for office environments and company users, using Jamf for Apple MDM and managing the mobile phone fleet. Implemented and maintained security software solutions like cloud-based IAM, multi-factor authentication, MDM for Mac OS, Chrome management, and antivirus systems. Designed and managed network infrastructure for offices in Paris and Singapore. Automated compliance processes, reducing memo preparation time from 4 hours to 2 hours. Integrated various business processes with Hibob to enhance operational workflows. Key Achievements: Rolled out Okta across all company SaaS applications in just 15 days. Implemented network infrastructure in Paris and Singapore offices. Deployed Jamf across all company MacBooks. Rolled out professional phones across the company. Built a solid foundation for automation, integrating over 400 Workato recipes. Implemented the entire Atlassian suite for teams company-wide.

At BlaBlaCar, I focused on automating IT operations to enhance efficiency and reduce the load on the support team. My role involved developing new automated processes, ensuring compliance with SLAs, and providing innovative solutions for user demands. Key Responsibilities: Automated IT operations processes to reduce support team ticket load. Developed automated processes to ensure compliance with the IT Ops team's SLAs. Created solutions for user demands not supported by the existing IT Ops technical stack. Provided technical expertise in IoT to assist the facilities team in optimizing building usage. Guided teams in automation through new software or custom scripts. Led validation, commissioning, and implementation of new software or IT solutions for internal users. Improved existing and future automation projects. Created documentation for automation and software integration Key Achievements: Successfully reduced the support team's workload by implementing effective automation solutions. Ensured SLA compliance through innovative automated processes. Delivered tailored solutions addressing unique user demands beyond the current technical stack. Enhanced the facilities team's ability to leverage IoT for building optimization. Championed the adoption of new automation tools and custom scripts, improving overall efficiency. Oversaw the successful rollout and implementation of new IT solutions, benefiting internal users. Continuously improved automation projects to meet evolving needs. Provided comprehensive documentation to support automation and integration efforts.

During my apprenticeship at BlaBlaCar, I focused on automating routine IT tasks, managing internal accounts, and providing technical support. My role involved scripting and coding to streamline processes and enhance the efficiency of the IT department. Key Responsibilities: Automated routine IT tasks using Python, Bash, and PowerShell. Developed automation scripts for internal account creation and de provisioning. Implemented automation for IT asset inventory management. Administered Jira Cloud, ensuring smooth operations and user support. Created and maintained technical documentation for various IT processes. Provided N2/N3 technical support, resolving complex issues and improving user satisfaction. Key Achievements: Significantly improved efficiency by automating routine tasks, freeing up valuable time for the IT team. Enhanced accuracy and consistency in account management through automation. Streamlined IT asset tracking with automated inventory processes. Improved Jira Cloud administration, ensuring effective project management and issue tracking. Developed comprehensive technical documentation, aiding knowledge transfer and onboarding. Delivered high-quality technical support, effectively addressing and resolving advanced technical issues.