Freelancer profile translated to English.
Back to original languageAbout Gauthier
Product Owner for over 6 years, passionate about my profession and an entrepreneur today, I have worked on various DESKTOP and APP projects in large groups (LaFourchette, Oui SNCF, Rue du Commerce, Priceminster). My areas of expertise include: Product management, Agile project management, managing a feature team. I also have UX/UI expertise to support companies lacking this internal skill.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Paris (up to km)
Experience
- LaFourchette/TheForkProduct ManagerE-COMMERCEJanuary 2019 - May 2019 (4 months)Paris, FranceDevelopment of the B2B reservation management platform for restaurateurs (desktop/APP).• Definition of needs with restaurateurs, prioritization, backlog management, and writing user stories.• Management of a feature team of 6 people (back-end developers, UX, UI).• Creation of communication materials and facilitation (functional/technical kick-offs…)• Synchronization of projects and delivery with other teams, anticipation and adherence to the roadmap, and supervision of production releases.
- OUI.sncfProduct OwnerE-COMMERCESeptember 2016 - December 2018 (2 years and 4 months)Paris, FranceFirst assignment: Redesign of the UK site (desktop/tablet/mobile site) and creation of a hybrid application.Second assignment: Management of the checkout process on the FR and EU site(cart/contact details/payment/confirmation).• Definition of product vision, story mapping facilitation, backlog management, and writing user stories.• Analysis, identification, definition, and prioritization of business needs.• Delivery management, anticipation, adherence to the roadmap (3-6-9 month vision), and supervision of production releases.• Reporting on product KPIs and weekly analysis of user feedback.• Coordination of a team of 10 people (back-end/front-end developers/integrators, testers, UX/UI).• Stakeholder relationship management (Business clients, Steering Committee, Marketing, external partners…).• Organization of a User Panel in London (behavioral study on a new product).• Ability to unite and gain team buy-in on a daily basis.
- RUE DU COMMERCE.COMProject ManagerE-COMMERCEJanuary 2014 - September 2016 (2 years and 8 months)Paris, FranceProject management for a tool enabling the operational departments (customer service, logistics, after-sales service, transport) to handle customer issues. (100 people spread across 3 sites).• Optimization of customer complaint handling workflows: reduction of customer processing times, focus on First Call Resolution, and improvement of response accuracy (real-time order status view, anticipation, and automatic processing).• Collaborative work at multiple levels, defining needs with business teams, development, testing, and monitoring of implemented solutions.• Creation of materials and facilitation of training for field teams (advisors).• Creation of tools for managers to monitor customer service activities via KPIs.• Simplification of communication between departments (call/back office) and file transfers via a Ticketing system.• Development of a customer complaint reporting tool available on the customer account on the website.• Graphic and ergonomic redesigns of the front-end tool.
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Education
- Master's Degree in E-commerceParis XII2013