Freelancer profile translated to English.

Description

Dynamic, versatile, I have excellent interpersonal skills. My greatest quality outside of my technical skills is teamwork.

Technical support is my area of expertise because over my 6 years of experience, I have acquired the ability to provide solutions at both functional and technical levels.

The key to my success is pedagogy because one can have all the knowledge in the world without any ability to transmit it.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Cergy (up to 50km)

ERNST & YOUNG et autres - France
IT Asset Management
TECH
August 2022 - Today (3 years and 11 months)
Nanterre, France
- IT asset management
- Ordering of IT equipment
- Budget management
- Inventory
- PC / MAC refresh campaign
IT Support Inventory IT Asset Management Order Management Budget Management Team Management Ticketing Autopilot Active Directory Microsoft Power BI Windows 10 iOS
FranceConnect
User Support
PUBLIC SECTOR
November 2021 - August 2022 (10 months)
Paris, France
Assist and guide users experiencing difficulties using the FranceConnect service
Support Public Service Communication Pedagogy Microsoft Excel Microsoft Word Mattermost Security GDPR
So Dental
Level 2 Technical Support
MEDICAL
May 2016 - December 2021 (5 years and 7 months)
Sannois, France
Computer troubleshooting for Macdent (Local) and Ecoodentist (Cloud) dental software, remote software installation via TeamViewer, training new users, reporting bugs to level 3.
Network Administration Computer Troubleshooting Ticketing Installation Commercial Scripting Medical Versatility