Gaspard B.

Added value of the FLEXSTART IT concept Putting CRM functionalities ready for use at the service of large companies and SMEs. FLEXSTART IT is an innovative start-up that operates in the CRM field. FLEXSTART IT benefits from a network of CRM experts with more than 7 years of experience around CRM Dynamics developments. Key information - FlexStart IT

-------------------------------------Former Clients → SNCF - LAPOSTE – AVANADE – EDF – UMANIS - BNP PARIBAS REAL ESTATE Partners → Nigel Frank Recruitment - Montreal Associates – Microsoft MCS FLEXSTART IT in figures: → +100 projects managed since 2011 → 10 referents and business experts at your service → 3 divisions: France (Headquarters) - India & Mali (Offshore) Examples of project budget managed: → 830 K€: BNP Paribas Immobilier → 1.2 M€: La poste Customer Service → 250 K€: Digital Marketing Project TMC & TF1 → 1M€: SNCF Project Project Start: Within the week (After the effective request via the Flexstart IT site) Know-how

--------------→ CRM Dynamics 365 Parameterization/Configuration/Integration → Development of specific modules (C✊, WPF, etc…) → Assistance with migration to CRM 365 → Assistance with CRM deployment in production → Support for digitalization → R&D on CRM Features/add-ons → Implementation of training materials → Animation & Training of CRM consultants Technical environment & Tools:

----------------------------------------Microsoft DYNAMICS CRM 365, On Line/On Premise, C✊, Visual Studio, Microsoft Office, Interactive HUB, CRM, C✊, TMA, Webservice, Plugins, Power BI, qlikview, Microsoft BI, vTiger

Objective: It was about developing a CRM tool from scratch for BNP PARIBAS REAL ESTATE. Key information - BNP PARIBAS REAL ESTATE

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--End Client: BNP PARIBAS REAL ESTATE

--Users: From 80 to 3000

--Module/Add-ons: Sales & Marketing

--Estimated Budget: ~830 K€ (For the first Sprint)

--Developer Team: 3

--Management and Functional Team: 3

•Sectors: Real Estate

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--Propose alternative solutions for complicated user stories

--CRM Dynamics 365 Parameterization/Configuration/Integration

--Development of specific modules (C✊, WPF, etc…)

--Help the PO in prioritizing User Stories by measuring the ease of implementation

--Exchange with expert teams at the IT department: architects, production, EAI, security…

--Analysis of customer behavior: implementation of tracking solutions to analyze customer navigation

--Management of loyalty campaigns, from their implementation to their evaluation

--Implementation and monitoring of solutions validated by the company

--Reporting/dashboard concerning the benefits of the strategies implemented (new customers, margins achieved, …)

--Decompose user stories into technical tasks

--Assistance in data migration (Data migration)

--Configure the CRM to satisfy user stories

--Help specify data flows

--Regularly present the solution to users

--Assistance with CRM deployment in production Technical environment & Tools:

---------------------------------------------------Microsoft DYNAMICS CRM 365, On Line, C✊, Visual Studio, Microsoft Office, CRM, C✊, TMA, Webservice, Plugins, Microsoft BI

Objective: To bring our technical expertise on information systems around the following issues: CRM, CRM Dynamics, Digital innovation, E-commerce Innovation - Audit - Integration

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->Development of CRM, e-commerce platforms

->Implementation and deployment of a CRM service center

->Advice/Audit/Integration of CRM tools

->Training and Interventions in companies around Microsoft CRM technologies

->Advice/Support for companies to Africa Technical environment & Tools:

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->CRM: Microsoft DYNAMICS CRM v2013, v2015, C✊, JavaScript, Visual Studio, Gantt Project, Microsoft Office, TMA

->Graphics: 2D graphic creation

->Google: Expert in Google tools for PROs