Garcia Barreiro

 Assistance, advice, and training for teams and users, specific to the business domain.

 Troubleshooting of hardware, equipment, and systems.

 Installation of hardware, equipment, and systems within its business domain.

 Hardware inventory.

 Maintenance / prevention of hardware, equipment, and systems.

 Planning of workstation and application deployments.

 Identification, diagnosis, and analysis of anomalies, failures, and malfunctions of hardware, equipment, and systems specific to the business domain.

 Monitoring of work completion and resolution of specific problems.

 Manage corrective maintenance (reporting errors and tracking fixes) with other IT department units and relevant service providers.

 Ensure the evolutionary maintenance of the system.

 Implementation of constantly evolving technical solutions.

 Acquisition of equipment and software, relationship with suppliers.

 Install and test equipment: security, reliability, performance…

 Manage multiple IT infrastructures for over 1800 users and 6000 external users internationally (France, Monaco, Morocco).

 Manage and lead a team of 20 people internationally (France, Monaco, Morocco).

 Coordinate strategic and tactical projects.

 Monitor technical products and their evolution (internal and external).

 Coordinate the implementation and continuous improvement of service contracts (SLA).

 Establish and coordinate a user committee for VIP clients.

 Define procedures for implementing the support process.

 Optimize ITSM support procedures.

 Analyze technical problems encountered using the Deming cycle (improve quality).

 Determine technical solutions and recommendations.

 Ensure IS management and its evolution in line with management strategy.

 Prioritize and manage Application Maintenance in Outsourcing (AMO).

 Analyze the quality of services provided to users.

 Develop reports.

 Provide telephone support to clients and qualify their requests.

 Test equipment and diagnose failures.

 Build client loyalty.

 Guide and advise clients.

 Assist clients in using their products and services.

 Information and training.