Chicco Ongenda

The client wanted to work on two environments:

- Gsuite

- Office

I was tasked with making the two coexist.

Implementation of Teams

Creation of distribution groups.

Update of client workstations to win 11

Company Name Volkswagen Financial Services CDI

Employment Dates August 2021 – Present

Employment Duration 7 months

Location Roissy-en-France, Île-de-France, France

- Maintaining IT systems in operational condition

- Incident management: analysis, research, and corrective actions,

- IT system operation: execution and/or writing of operational procedures,

- Technical contributor on international infrastructure projects. (Active Directory Migration, Call Center Tools Migration)

- Knowledge and skills related to Microsoft technologies

- VMWare Virtualization / Veeam Backup / Tina

- Active Directory and Exchange administration (GPO, User and network share rights management, Powershell Administration)

- File Transfer (Axway Gateway / Secure Transport)

- PBX / Call Center Notions

- Database systems administration (Oracle, MSSQL), IIS middleware,

- DNS, DHCP Administration Notions, IP configuration

- Level 2 IT infrastructure support,

Join the N2-N3 technical team, responsible for Level 3 Office 365 support for our clients: - Analysis of incidents reported by Level 1 and 2 support. - Technical support for Level 1 support (local IT); - Resolve incidents according to current guidelines and procedures - Escalate incidents if no solution is found and for incidents requiring Level 3 support intervention. - Ensure documentation updates: incident tracking, reports, procedure optimization, - Exchange and intervention in English during certain exchanges with different support levels and during certain meetings. - Tool knowledge: OKTA, AAD, AD, Proofpoint, GLPI, ServiceNow, PowerShell, PEO