About Gajanan
English
Native or bilingual
Experience
- TuringProduct Owner - Al (Chatbot, Training, Content and Research)October 2024 - December 2025 (1 year and 2 months). Set strategic vision and roadmap for Al chatbot initiatives, improving employee enablement• · Converted LLM capabilities into scalable support workflows, accelerating resolution timelines by 30% . Defined KPIs/OKRs for chatbot training, enabling measurable impact tracking . Led cross-functional collaboration across engineering, data science, and product teams• · Enhanced visibility via Power BI and Datadog dashboards, reducing resolution times by 25%
- Thomson Reuters (Onvio platform) B2B SaaSAgile Product Owner (Acting Product Manager)July 2021 - August 2024 (3 years and 1 month)• · Defined and communicated product vision aligned with long-term business goals . Owned and prioritized backlog for cloud-based compliance tools• · Established measurable acceptance criteria, reducing QA defects by 20% . Improved collaboration across engineering, support, and client success teams• · Monitored product performance using KPIs, improving conversion rates by 15%• · Supported UI/UX improvements and user behavior analysis to enhance usability, increasing task completion speed by 18%• · Applied A/B testing to validate feature changes, improving product conversion rates by 12%
- Cloud Control AppZ - B2B SaaSProduct OwnerDecember 2019 - April 2021 (1 year and 4 months). Defined product vision for a cloud management platform, boosting stakeholder engagement• · Prioritized backlog and improved feature velocity, increasing delivery speed by 22% and platform adoption by 17%• · Set success criteria that reduced QA issues by 15% and raised client satisfaction• · Used dashboards to track performance and reduce support tickets by 20%• · Applied analytics and A/B testing for adoption metrics, improving feature uptake by 10%
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Education
- Bachelors in ComputerShivaji UniversityBachelors in Computer
Certifications
- Certified Scrum Product Owner (CSPO)Scrum Alliance2024
- Certified Scrum Master (CSM)Scrum Alliance2024