About Gaia
Italian
Native or bilingual
English
Fluent
Experience
- Amazon.com-RemoteSelling partner SupportJuly 2022 - September 2022 (2 months)- Assisted Amazon selling partners in both Italian and English through inbound and outbound communication.- Provided guidance on account issues, listing management and general operational queries.- Ensured accurate, clear and timely support.
- Winelivery, l'app per bere!Customer Support Agent/Data entrySeptember 2021 - July 2022 (10 months)- Managed customer queries and delivery-related issues through inbound and outbound communication.- Offered accurate information on orders, products and service policies.- Performed data entry for product pages, including updating and creating product details.
- Apple developer academy-Napoli,iOS DeveloperOctober 2019 - July 2020 (9 months)Campania, Italy- Developed iOS and iPadOS applications using Swift and Xcode- Worked in multidisciplinary teams on app design and prototyping- Applied user-centered design principles and UI/UX workflows- Participated in project planning, testing, and iterative development
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Education
- Computer Science (Bachelor's degree - incomplete)Università di Napoli Federico II-Napoli2022
- Italian High School Diploma - Classical StudiesLiceo Classico Renato Cartesio-Giugliano2015