Gagan Mehra

AI Driven Digital Transformation/AI Workflow Management

• Collaborated with business leaders to identify and implement end-to-end AI workflows, ensuring data readiness, feature engineering, model experimentation, and deployment pipelines for operational excellence.

• Set up dashboards to monitor AI model KPIs (accuracy, precision, recall, etc.) and ensure feedback loops for continuous improvement.

• Engage cross-functional teams (data scientists, product owners, business leaders) to align AI workflows with strategic goals.

• Identify High-Impact Use Cases: Pinpoint opportunities where AI can streamline operations, enhance customer experiences, and drive revenue.

• Leverage Generative AI: Integrate LLMs for knowledge management, content generation, and intelligent decision support.

• Scalable AI Solutions: Develop solutions that can be scaled across departments and adapted to different business functions.

• Change Management: Foster a data-driven culture and ensure adoption of AI tools by providing training and aligning stakeholders.

• Measure ROI and Business Impact: Track the value generated by AI initiatives in terms of cost savings, operational efficiencies, or revenue growth.

• Drove GenAI innovation labs and talent transformation programs. Strategic Team Leadership:

• Lead a dynamic team of 180+ resources, encompassing Business SMEs, Quality and multiple Tech COE Teams, driving the identification and review of business opportunities with Operations and Client teams.

• Transformed identified opportunities into technical requirements, ensuring alignment with organization vision and business impact. Project Cohesiveness and Timeliness:

• Ensured cohesion between different work streams to adhere to project overall timeframes and major milestones.

• Developed and executed the overall digital transformation strategy and specific plans, utilizing the company's exclusive methodology and tools.

Founded IT & BPO firm, scaled to 60 employees, led business development and delivery. Managed delivery for ATT US, handled RFPs, account growth, and profitability. BSS presales consultant, risk analysis, and solution architecture. Onsite coordinator for Galileo US, handled design, planning, and audits. Project planning, client management, and solution design for Sallie Mae. CMM L5 assessments, led delivery for Toshiba Bank Japan. Delivered solutions for Common Wealth Bank, received Best Delivery Team award twice.

IT services and business process management company

• Managed projects as a Senior Project Manager, drove delivery and

profitability

• Managed delivery for ATT US, focusing on account growth and profitability

• Led project management initiatives for various clients, enhancing service quality