Gaëlle Poret

Working in collaboration with 3 delegated guardians to support vulnerable individuals benefiting from a legal protection measure (guardianship, curatorship). Daily administrative management (CSS, health insurance, MDPH applications, home insurance, etc.). Phone reception with users and partners (CAF, CPAM, FRANCE TRAVAIL, ESAT, home help, etc.). Mail sorting and distribution. Email exchanges. Document digitization.

Reception and orientation of patients for consultations, updating administrative files (social security, civil status, address), creating administrative files.

Administrative follow-up of hospital admissions, including the preparation of necessary forms. Creation and updating of patient files, registration of health cards and proof of insurance, document processing. Entering medical procedures for outpatient consultations. Working in partnership with the hospital's social services department, social security organizations, health insurance providers, insurance companies, etc. Effective stress management during busy periods, ensuring rapid work while maintaining a high level of accuracy. Initiating and verifying billing for medical procedures. Strict adherence to professional secrecy when handling confidential or sensitive information. Managing the telephone switchboard, transferring calls, welcoming and directing visitors. Receiving telephone calls with clear and reliable answers to information requests, taking messages, transferring calls. In-person reception of visitors: providing information, orientation, and advice. Processing administrative files, checking documents, computer data entry, digitization work, filing, and archiving documents. Handling mail: sending, receiving, distributing to various departments. Sharing information and documents with staff for the smooth running of activities, monitoring ongoing cases. Digitizing paper documents, naming and filing files in the computer database. Handling complaints and disputes, case studies, implementing actions. Drafting medical reports with information provided by the doctor. Archiving documents according to the filing plan.