Freelancer profile translated to English.

Description

Active hotel director with quality audit training, I support hospitality professionals in optimizing their daily operations.

My approach is field-based: customer journey analysis, quality control, mystery shopping, identification of bottlenecks, and implementation of simple, effective solutions.

I CAN SUPPORT YOU WITH:

- Comprehensive quality audit of your establishment

- Mystery guest visit with detailed report

- Improvement of customer experience and satisfaction

- Optimization of reception/accommodation procedures

- Analysis of customer reviews and action plan

- Team training and support

My goal: to help you improve your performance, retain your customers, and sustainably grow your establishment.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Toulouse (up to 50km)

ACCOR ESSENDI
HOTEL DIRECTOR
HOSPITALITY
September 2022 - Today (3 years and 10 months)
Hotel director within a major international hotel group, I support independent hotels, residences, and tourist accommodations looking to improve their customer satisfaction, procedures, and client satisfaction.
My approach is simple: concrete, field-based, and immediately applicable actions.

MY EXPERTISE:
- Customer experience audit (before, during, and after stay)
- Analysis of customer reviews and improvement plan
- Optimization of reception and housekeeping procedures
- Improvement of perceived quality
- Support for operational teams
- Performance indicator monitoring (Revenue, Costs, Satisfaction, Performance)

MY GOAL:
Help your establishment gain efficiency, retain your customers, and grow your results.
commerce independant
BUSINESS MANAGER
RETAIL (SMALL BUSINESS)
January 2017 - July 2022 (5 years and 6 months)
Toulouse, France
Complete management of an independent fruit and vegetable business. Team management, product quality monitoring, customer relations, delivery organization, and daily operational management. Business development through customer satisfaction and loyalty. Ability to identify areas for improvement and implement solutions tailored to customer needs.
Quality Audit Customer Experience Team Management Operational Management Continuous Improvement