Gaëlle Lambert-Coucot

Are your clients satisfied, but do they really come back?

As a Customer Experience Advisor, I don't settle for mere satisfaction. I design tailor-made systems that turn your clients into loyal ambassadors who talk about you.

Because one fact is mathematical: retaining a client costs 5 times less than acquiring a new one.

👋 My approach: enchantment engineering

I don't sell you vague advice or complex theories. I build with you simple, human, and reproducible processes, so that magic happens at every interaction — without you having to expend your energy.

🎯 How do I proceed? By structuring 3 key moments of your journey:

1. Alignment: Ensuring that the reality experienced by your client is at least as good as the promise you made them.

2. "Phygital" Welcome: Rethinking the first impression, whether your client walks into your physical location or lands on your website.

3. The Art of Saying Goodbye: Transforming the end of an interaction (or purchase) into a memorable moment that makes them want to come back immediately.

💡 Why hire me?

• Alignment of marketing promise and the actual experience lived by your client: background in digital marketing and communication.

• Transversal Vision: I work across all business sectors. I love finding enchantment ideas where they are least expected, to adapt them perfectly to YOUR DNA.

• Pedagogy and Simplicity: I design clear systems that you and your team can easily deploy, without any "over-engineered" complexity.

☕ Want to discuss?

The first chat is always free and without obligation. Send me a message via Malt, and let's see together how to boost your loyalty, at your own pace.

Take care of your clients, they will take care of you. ✨