Freelancer profile translated to English.
Back to original languageAbout Gaelle
I help service companies automate the qualification of their requests and appointment setting through AI agents.
The agent welcomes prospects, understands their needs, directs them to the right department, and automatically proposes an appointment when relevant.
Fast deployment (1 to 3 days), compatible with your existing booking tools.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- MaltFreelance – AI Customer Support AgentJanuary 2026 - Today (5 months)Deployment of an AI customer support agent for an internal test to simulate the automation of responses to repetitive requests for an SME.Creation of the AI agent with ChatGPT and configuration of response logic.No-code integration with Make to automate workflows and notifications.Connection to a knowledge base (FAQ, Google Docs, Notion).Simulation of tickets and tests to ensure relevant responses and human escalation.Continuous optimization of the agent's behavior.
- MaltFreelance – AI Customer Support AgentDecember 2025 - Today (6 months)Deployment of an AI agent to automate the FAQ of an SME, an internal test project aimed at improving customer support responsiveness.Creation of the AI agent with ChatGPT, configuration of responses to frequently asked questions.Connection to the internal knowledge base (Google Docs / Notion).Make integration to automate ticket creation and notifications.Tests and optimization to ensure relevance and speed.Writing simple documentation to explain the functionality to the teams.
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