Freelancer profile translated to English.

Description

An IT professional for over 24 years, I have held key positions such as CIO, Infrastructure Director, IT and Infrastructure Manager, IT Project Director, and Specialist within an IT department, in demanding and structured environments. Today, I want to put this experience at the service of your company.

Accustomed to managing strategic projects and piloting critical IT services, I have acquired strong expertise in the operational management of services, customer relations, as well as in the contractual and financial management of complex projects. In my various positions or missions, I have coordinated technical teams, reorganization, processes; supervised infrastructure, security, and IS evolution projects, while ensuring the monitoring of SLA/KPI commitments and user satisfaction.

My role as director and manager has also led me to manage invoicing, calls for tenders, contractual renegotiations, and to conduct performance reviews and steering committees, in close collaboration with business lines and suppliers. I master ITIL environments, risk management, as well as the monitoring and reporting tools essential for service governance.

I am also aware of cybersecurity and compliance issues, and I have a strong ability to adapt to constantly changing environments. Results-oriented and focused on service quality, I rely on a rigorous, structured, and customer-oriented approach to build a lasting relationship of trust with my stakeholders.

Eligible for security clearance, I am immediately available to join your team and actively contribute to the management of your client accounts.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Transformations IT
Project Director / Interim Manager
CONSULTING AND AUDITS
May 2019 - Today (7 years and 1 month)
Paris, France
IT Project Director

 Project Management: Obsolescence of information systems (Linux/windows), obsolescence of network infrastructures and business solutions, obsolescence of physical servers and active elements, evolutions and transformations of the entire IS.
 Communications: reminders and communications to stakeholders
 Analysis: Risk and problem analysis, analysis of "infrastructure" and "functional" needs.
 Reporting and meeting: Implementation of follow-up meetings (coproj, codir, comop), crisis unit, management of irritants,
 Continuous improvement: Implementation of best practices, ITIL, Implementation of progress plan, KPI/SLA indicator management, service continuity management to follow up on evolution, Analysis and evolution of malfunctions
 Budget management, performance and quality indicators
 Technological monitoring: Creation of non-existent solutions (innovation)
 Provider management: Monitoring and management of providers
 Redesign of the BCP/DRP
 Implementation of ROADMAP
 Contracts: redesign and negotiation of outsourcing, solutions and infrastructure contracts
 Organizations: Governance, organization of change evolutions
 Change management
 SLA management, reporting, operational and functional, team and contract management
 Coordination of providers
 Improvement of continuity: Implementation of best practices, ITIL, Implementation of progress plan, KPI/SLA indicator management, service continuity management to follow up on evolution, Analysis and evolution of malfunctions and systems and solutions
 Budget management, performance and quality indicators
 Technological monitoring: Creation of non-existent solutions (innovation)
 Provider management: Monitoring and management of providers
HEPPNER
Infrastructure Manager
TRANSPORTATION
January 2019 - April 2019 (3 months)
Noisy-le-Sec, France
the purpose of the mission was to restructure the infrastructure in order to secure it, to implement processes, to implement the ITSM solution (easy vista), outsourcing of N1, mastering of N2, good agile method, devops, moving and redeveloping the data center, continuous improvement of the existing, strategic choice of solutions in place in order to optimize costs, budget management (N1, N2, N3)
Team Management office 365 cloud networks firewall project management
HEPPNER
Infrastructure Manager
TRANSPORTATION
May 2018 - May 2019 (1 year)
Rosny-sous-Bois, France
Redesign of an IS and management of projects and run in order to facilitate the transformation of the internal IS. Choice of strategy and use of good IT practices in order to restructure and facilitate dialogue between the different services.
Choice of ROADMAP, budget and monitoring of contracts, outsourcing of the service Desk and redesign of the monitoring of the actions of the run/project teams.
roadmap outsourcing CDP project management IT strategy best practice Team Management