Gaela Crapet

Accounts receivable specialist for over 20 years, I support companies in the complete management of their Order-to-Cash cycle: billing, payment tracking, follow-ups, dispute management, and process optimization.

I intervene in both operational missions (billing, reconciliation, follow-ups, amicable recovery, client portfolio monitoring) and more structuring missions: accounts receivable diagnosis, implementation of steering tools, organization of follow-ups, creation of dashboards, analysis of payment terms, and recommendations.

My approach is pragmatic, effective, and results-oriented: I secure collections, streamline internal processes, improve cash visibility, and help leaders regain control of their treasury.

🔹 Key Skills

Billing & Payment Tracking

Client Follow-ups & Amicable Recovery

Client Accounting / Reconciliation

Accounts Receivable Diagnosis

Order-to-Cash Cycle Optimization

Dashboards, Reporting, Indicators

Process Structuring & Best Practices

Client Communication & Dispute Management

🔹 Types of Missions

One-off Support

Partial Outsourcing of Accounts Receivable

O2C Process Update

Audit and Recommendations

Support for VSE/SME Leaders

Recurring Missions Several Days Per Month

📍 Based in Nouvelle-Aquitaine

💻 Remote Interventions Throughout France

🚗 On-site Possible in Bordeaux and Nearby Towns

Available, organized, and autonomous, I quickly integrate into your teams to improve the performance and serenity of your treasury.

Complete management of accounts receivable for a healthcare group. Monitoring of billing, securing of collections, and handling of complex disputes related to families, organizations, and public partners.

• Steering the billing → collections cycle

• Management of administrative and third-party payment disputes

• Analysis of the client portfolio and prevention of non-payments

• Implementation of monitoring tools and cash indicators

• Coordination with establishments, regional directorates, and support services

• Progressive harmonization of practices in a multi-site context

Result: reliable recovery, reduction of recurring disputes, and sustainable improvement of treasury visibility.

Complete steering of multi-site accounts receivable: management of the billing cycle, securing of collections, dispute resolution, and improvement of internal processes.

• Supervision of billing and reconciliation

• Implementation of a more structured follow-up process

• Reduction of disputes through enhanced coordination with teams

• Analysis of the client portfolio and monitoring of sensitive outstanding amounts

• Improvement of cash reporting and monitoring tools

• Interface between accounting, sales, and management departments

Result: reliable recovery, better visibility on outstanding amounts, and reduction of payment delays.