Freelancer profile translated to English.
Back to original languageAbout Gad
With over8 years of experiencein Salesforce projects, I have developed solid expertise in this field, notably as asupport coordinator at Richemontand Senior Salesforce Consultant at **Deloitte Digital**. I have thus acquired great versatility, allowing me to adapt to various types of projects in development, CRM strategy, system administration, pre-sales, and marketing.
Areas of expertise :
Sales Cloud :Optimization of sales management and team productivity.
Service Cloud :Improvement of customer satisfaction with personalized solutions.
Einstein Analytics (Tableau CRM) :Creation of dashboards and predictive analysis.
Nonprofit Success Pack (NPSP) :Specialized support for non-profit organizations.
Pardot :Lead management, marketing automation, and CRM integration.
Salesforce Platform & Data Migration :Application development, data integration for a 360° customer view.
🚀 CRM Project Management :Scoping, CRM audit, KPI definition.
🚀 Salesforce Consultant :Architecture, development, integration.
🚀 Salesforce Trainer :I support your teams in their Salesforce skill development (Certified Salesforce AppBuilder Trainer)
Salesforce Certifications :
- Salesforce Platform Developer 1
- Salesforce App Builder
- Salesforce Data & Visibility Architect
- Salesforce Application Architect
- Salesforce Administrator
- Salesforce Sales & Service Cloud Consultant
Need a Salesforce consultant?
Want to implement your CRM?
Feel free to contact me.
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- YomoniAgentforce Consultant (Salesforce)BANKING AND INSURANCENovember 2024 - July 2025 (8 months)Paris, FranceMission: Salesforce Consultant – Agentforce Deployment at Yomoni (Fintech)
- Full project management: scoping, architecture, configuration, and change management.
- Implementation of multichannel Agentforce: chat, email, social media, Omni-Channel, macros, and Knowledge Base (AI suggestions).
- Creation of real-time dashboards (Service Analytics) to track FRT, AHT, and volumes.
- Training and coaching of 10 Customer Care agents; creation of a best practices playbook.
- Results:
- -5 hours of weekly workload per agent (approx. 50 hours saved/week)- +22% of tickets handled within SLA (< 60s)- CSAT +11 pts in 3 months, ROI < 6 monthsIn summary: rapid and secure integration of Agentforce, leading to productivity gains and a significant increase in customer satisfaction. - PSM ConsultingSalesforce Project DirectorDIGITAL AND ITJuly 2025 - Today (1 year and 1 month)Paris, FranceManagementof a team of 6 consultants, developers, and testers.Supervisionof projects, resource allocation, and quality control of deliverables.Implementation of methodological practices (**Scrum**) ensuring development reliability and functional compliance.Coordinationof client interventions, monitoring individual and collective performance, and proactive project risk management.Drivinga culture of excellence, autonomy, and continuous improvement within the team.
- Galileo Global EducationSalesforce Product OwnerEDUCATION AND E-LEARNINGDecember 2023 - October 2024 (9 months)Paris, FranceAs Salesforce Product Owner for Galileo's Pulse project, I managed the student admission and guidance part for over 50 partner schools.I was responsible for developing Salesforce solutions, including creatingflowsand other automations, designing optimizedLightningpages, and integrating Salesforce with third-party systems.My role was to ensure the efficiency and consistency of admission processes, while aligning technical solutions with business needs to provide a seamless experience for teams and students.
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Education
- European Master's in Information Systems ManagementEuropean Federation of Schools FEDE2013Réseaux, systèmes et sécurité Développement d’applications et bases de données (BDD) Environnement informatique et conduite de projets