Gabriel Vargas

Managed complex client delivery programs across IT and telecommunications environments, ensuring the successful execution of network, infrastructure, systems integration, and service delivery initiatives. Partnered with clients, internal stakeholders, engineering teams, operations, and vendors to deliver projects on time, within scope, and aligned with service level agreements, contractual obligations, and business objectives. Led cross-functional coordination for program planning, implementation, service transition, operational readiness, and deployment activities. Established governance frameworks, reporting cadences, risk and issue management processes, and executive communications to support delivery transparency and performance oversight. Monitored project timelines, budgets, resource allocation, dependencies, and KPIs to drive operational efficiency and client satisfaction. Acted as a trusted advisor to leadership and external clients by identifying delivery risks, resolving escalations, improving service processes, and supporting continuous improvement initiatives. Contributed to the successful rollout of IT and telecommunications solutions by aligning technical execution with commercial goals, compliance requirements, and customer expectations.

Within the service delivery area, responsible for network, security, and Information Technology (IT) project management, coordinating the activities of diverse multidisciplinary teams involved in the implementation and delivery

process of VPN (MPLS) networks, IP communications, Unified Communications, GNAC security, and Contact Center services based on the PMI methodology. Successfully implementing GNAC security and Contact Center services for global accounts such as PepsiCo.

In the Operations division, managed project implementation, deployment, maintenance, and after-sales support for access control systems, alongside showroom management. Within Product Development, directed the technical department to deliver end-to-end pre-sales and post-sales solution design for access control, while conducting specialized training for system integrators. Facilitated technical and technological collaboration with global manufacturers and suppliers, advising clients on equipment specifications. Spearheaded high level system integrations connecting KABA with SAP and Oracle platforms, as well as HID, Avigilon, Nedap, and Morpho technologies, successfully driving major projects for clients including Audi, VW Puebla, Omnilife Stadium, and Monterrey Rayados Stadium.