About Gabriel
Italian
Native or bilingual
French
Native or bilingual
English
Conversational
German
Conversational
Experience
- Elcotherm SA,Customer Service and Technician Schedule ManagementJanuary 2021 - Today (5 years and 5 months)Bedano, TI, SwitzerlandCoordination of technical appointments, customer assistance, intervention planning, and operational flow optimization.
- MBK Fincom SA,Head of Customer Service for the French MarketJanuary 2020 - January 2021 (1 year)Paradise, Trinidad and TobagoManagement of French-speaking clients, problem resolution, after-sales support, and active customer retention.
- Swisscom SA,Call Center AgentJanuary 2017 - January 2020 (3 years)Bellinzona, TI, SwitzerlandTechnical and commercial support, inbound/outbound call management, and resolution of complex requests, with a sales orientation.
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Education
- AFC Web Project ManagerDigital Strategies Academy2024AFC Web Project Manager
- AFC Customer Communication OperatorCPC Lugano2017AFC Operatore per la con la clientela