Freelancer profile translated to English.
Back to original languageAbout Gabriel
Expert in payment methods and operational optimization, I have been working on these topics in the fintech/banking/corporate sectors for years.
My main missions and experiences:
- Definition of payment strategy: customer journey, payment methods, acceptance rate optimization / fraud management, cost reduction, third-party collection (marketplace), KYC, data analysis.
- Negotiation and management of key partners: PSP, acquirers, distributors, call centers, rule engines, KYC
- Structuring of internal teams and processes: process repository, procedures, definition and implementation of KPIs, dashboards
- Outsourcing of essential services (BPO): B2C, B2B customer service, integration support, KYC
- Creation of a Data unit for data analysis and visualization: needs definition, recruitment of data analysts, implementation of Tableau Software, among others
- Implementation of tools to optimize performance: CRM, Desk, IVR, NPS, among others
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- -ConsultantBANKING AND INSURANCEDecember 2019 - Today (6 years and 6 months)https://www.linkedin.com/in/gabriellucasmartinez/
- DMP CORPORATION
On Malt
Payment Strategy ConsultantE-COMMERCEMay 2020 - June 2020Paris, France
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Education
- https://www.linkedin.com/in/gabriellucasmartinez/details/education/-
Certifications
- https://www.linkedin.com/in/gabriellucasmartinez/details/certifications/-