Freelancer profile translated to English.

Description

Experienced Sales and Customer Service Assistant, specializing in customer relationship management, loyalty, prospecting, and after-sales service support. Flexible, rigorous, and solution-oriented, I am looking for assignments in the Île-de-France region at a rate of €400 to €450 per day.

Key Skills:

• Complaints Management / After-Sales Service

• Commercial Administrative Support (Sales Admin, CRM, Invoicing)

• Telephone Prospecting & Lead Qualification

• Customer Follow-up & KPI Reporting

• Tools: CRM (Salesforce, HubSpot…), Office Suite, After-Sales Tools

Industry field of expertise

Languages

French
Conversational
English
Basic
German
Basic
Lingala
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 30km)

Accor SA - SMDL - ANAIS Global Sales
Sales Support Administrator
HOSPITALITY
February 2024 - January 2025 (11 months)
Issy-les-Moulineaux, France
• Support the lead transformation process
• Distribute incoming leads
• Create Salesforce opportunities
• Support and monitor the administrative process
• Establish contracts
• Identify customer needs
• Manage leads (France, Italy, Spain)
• Reporting
Salesforce B2B Sales Event Management Sales
Leaseplan
Driver Relations Officer
TRANSPORTATION
February 2023 - July 2023 (6 months)
*Manage incoming and outgoing calls

*Record and qualify incoming requests Respond to common customer questions: tools,

reporting, invoicing, complaints

*Update and enrich the database Open car insurance claims

*Schedule appointments for vehicle maintenance
Sitefix
Sales Prospecting / Salesperson
SOFTWARE PUBLISHING
October 2022 - Today (3 years and 7 months)
Paris, France
*Call customers

*Solicit business

*Manage the client portfolio

*Develop business with prospects

*Report on commercial activity

*Participate in mailing campaigns

*Participate in trade shows
Research and Development

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Backend Java Software Engineer

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Baptiste Duhen

Fullstack developer

4.6

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Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

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Administrative Management Consulting
Employment Platform
2022
Conseil en Gestion Administrative
BTS Management of Commercial Units
CIFCA
2020
BTS management des unités commerciales

Check out Gabrielle's education

Administrative Management
Maison de l'emploi
2022

Gabrielle Golo

Sales Assistant & Customer Service - Customer Support

About Gabrielle

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