Freelancer profile translated to English.

Description

Do you need someone who structures, manages, and moves things forward without needing to be told twice about the challenges of a growing company? That's me 👋

8 years of experience in operational management at Nickel and PayFit, two demanding scale-ups where I managed teams, structured processes from scratch, and led complex projects with complete autonomy.

Today, as co-founder of Ribambelle, I manage everything: strategy, budget, marketing, partnerships, customer relations.

What did that teach me? To move fast, prioritize, and deliver.

What I can do for you: team management, operational management, process structuring, customer success, strategic consulting. Available 5 days/week for one-off or recurring missions. Remote ✅, occasional travel depending on the mission ✅

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Nantes (up to 50km)

SUMMUM (Ribambelle)
Co-founder
FASHION AND COSMETICS
February 2025 - Today (1 year and 4 months)
La Baule-Escoublac, France
Co-founder of a clean, Made in France cosmetics brand. Complete management of the company: strategy, business model, budget management, digital marketing, commercial partnerships, and social media management. Launch through a successful Ulule crowdfunding campaign ✅
Strategic and operational management of the start-up
Development of commercial and marketing partnerships
Entrepreneurial strategy & business model
Graphic design & social media management
Budget management & financial reporting
Clear and strategic communication
Project Management Leadership Compliance Branding Cosmetic Product Development
Payfit
Payroll Declaration Manager
SOFTWARE PUBLISHING
September 2022 - November 2024 (2 years and 2 months)
Paris, France
Supervision of a team of 7 Experts in event-based DSN (Déclaration Sociale Nominative)
Oversight of all payroll and social declaration processes (including with external providers)
Coordination with various departments for appropriate processing
Implementation of monitoring and reporting tools
Regulatory monitoring
Team Management Project Management Payroll Management Change Management Skills Development
NICKEL
Customer Service Manager
BANKING AND INSURANCE
December 2016 - January 2021 (4 years and 1 month)
Nantes, France
Structuring and managing customer support processes (tickets, calls, social media)
Definition and monitoring of KPIs: CSAT, NPS, resolution rate, SLA
Recruitment, training, and coaching of teams of 7 to 10 people
Implementation and configuration of CRM/helpdesk tools
Mapping the customer journey and identifying friction points
Handling escalations and continuously improving customer satisfaction
Cross-functional coordination with product, marketing, and operations teams
Operational Management Team Management Skills Development KPIs Change Management