You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Gabrielle BatardGB

Gabrielle Batard

Management & Operations Consultant

€260/day
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Gabrielle

Do you need someone who structures, manages, and moves things forward without needing to be told twice about the challenges of a growing company? That's me 👋
8 years of experience in operational management at Nickel and PayFit, two demanding scale-ups where I managed teams, structured processes from scratch, and led complex projects with complete autonomy.
Today, as co-founder of Ribambelle, I manage everything: strategy, budget, marketing, partnerships, customer relations.
What did that teach me? To move fast, prioritize, and deliver.
What I can do for you: team management, operational management, process structuring, customer success, strategic consulting. Available 5 days/week for one-off or recurring missions. Remote ✅, occasional travel depending on the mission ✅
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Nantes (up to 50km)

Experience

  • SUMMUM (Ribambelle)
    Co-founder
    FASHION AND COSMETICS
    February 2025 - Today (1 year and 4 months)
    La Baule-Escoublac, France
    Co-founder of a clean, Made in France cosmetics brand. Complete management of the company: strategy, business model, budget management, digital marketing, commercial partnerships, and social media management. Launch through a successful Ulule crowdfunding campaign ✅
    • Strategic and operational management of the start-up
    • Development of commercial and marketing partnerships
    • Entrepreneurial strategy & business model
    • Graphic design & social media management
    • Budget management & financial reporting
    • Clear and strategic communication
    Project Management Leadership Compliance Branding Cosmetic Product Development
  • Payfit
    Payroll Declaration Manager
    SOFTWARE PUBLISHING
    September 2022 - November 2024 (2 years and 2 months)
    Paris, France
    • Supervision of a team of 7 Experts in event-based DSN (Déclaration Sociale Nominative)
    • Oversight of all payroll and social declaration processes (including with external providers)
    • Coordination with various departments for appropriate processing
    • Implementation of monitoring and reporting tools
    • Regulatory monitoring
    Team Management Project Management Payroll Management Change Management Skills Development
  • NICKEL
    Customer Service Manager
    BANKING AND INSURANCE
    December 2016 - January 2021 (4 years and 1 month)
    Nantes, France
    • Structuring and managing customer support processes (tickets, calls, social media)
    • Definition and monitoring of KPIs: CSAT, NPS, resolution rate, SLA
    • Recruitment, training, and coaching of teams of 7 to 10 people
    • Implementation and configuration of CRM/helpdesk tools
    • Mapping the customer journey and identifying friction points
    • Handling escalations and continuously improving customer satisfaction
    • Cross-functional coordination with product, marketing, and operations teams
    Operational Management Team Management Skills Development KPIs Change Management

Recommendations

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Law UPEC/Créteil
    2012
    Droit UPEC/Créteil
  • Bac L
    Gutemberg High School/Créteil
    2010
    Bac L

Categories