Description

BI & Analytics Engineer with experience delivering end-to-end business intelligence solutions across regional and global environments. I specialize in SQL-based analytics, data modeling, and scalable reporting automation, partnering closely with business and IT stakeholders throughout the full project lifecycle.

My work focuses on building reliable dashboards, KPI frameworks, and modern data workflows that support operational performance and executive decision-making. I enjoy translating complex business requirements into clear, data-driven insights and impactful BI solutions.

Languages

English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Teleperformance
Data analyst
January 2022 - June 2024 (2 years and 6 months)
Tegucigalpa, Francisco Morazán, Honduras
• • Developed and maintained advanced Excel-based staffing and forecasting models using VBA Macros, Power Query and Pivot Tables, reducing overtime by 20% and increasing forecast accuracy by 75%
• • Led workforce planning and real-time performance management for 4 programs, overseeing a team of 5 WFM Real-Time Analysts
• • Designed internal KPIs, performance review frameworks and recurring team syncs to drive operational efficiency and accountability
• • Improved schedule conformance by 85% through optimized schedule design aligned with forecast demand and SLA targets
Microsoft Excel VBA Macros Power Query Process Automation
Teleperformance
Business analyst
June 2024 - July 2025 (1 year and 1 month)
Tegucigalpa, Francisco Morazán, Honduras
• • Designed and maintained SQL-based ETL pipelines using Visual Studio and SSIS Packages, promoting data models from development to production environments and reducing reporting turnaround time by 50%
• • Delivered Power BI dashboards and Power Apps solutions supporting 30+ programs across 5 countries, enabling regional-level operational and business decision-making
• • Led data governance initiatives to standardize KPIs across Operations, Finance, Recruitment, IT and HR, ensuring consistency for executive reporting
• • Partnered with regional business stakeholders to translate requirements into scalable BI data models and reporting solutions
• • Managed end-to-end pipeline lifecycle in Visual Studio, ensuring data integrity and reliability across dev and production environments
SQL Server Microsoft Visual Studio SSIS Microsoft Power BI DAX
Cheil Worldwide
Data analyst
July 2024 - January 2025 (7 months)
Tegucigalpa, Francisco Morazán, Honduras
• • Drove sales and inventory performance through competitive, stock and sales analytics, increasing sales by 35% and reducing overstock by 15%
• • Integrated inventory and competitor data sources to deliver near real-time visibility on market positioning and competitive performance
• • Automated sales and forecasting reporting packs using Python and SQL, reducing manual analysis effort by 40% and improving reporting efficiency
SQL Python Microsoft Power BI Visual Studio Code Microsoft Excel