Gabriela Tabares

Handle customer calls with rental contracts in the company. Verify reported incidents in vehicles. Assign the corresponding workshops, whether external, network, delegations, private workshops, or official services. Schedule appointments based on the incident: maintenance, tires, windows, heavy and light mechanics, ITV, bodywork, and paint. Contact workshops to confirm appointments. Coordinate with the assistance service.

Supervise and coordinate the cancellation and annulment process of shipments, working closely with the warehouse team to ensure agile and precise management. Prepare and present detailed reports on cancellations. Manage shipment incidents. Ensure compliance with return policies. Manage the regularization and return of equipment, accessories, and telephone lines to the warehouse, ensuring correct receipt and inventory update. Manage the cancellation and activation of telephone line portability. Efficient coordination of stock transfers, both internal and external, optimizing logistics processes for distribution and storage through the implementation and advanced management in the SAP ERP system.

Stock entries and exits using SAP. Product storage. Order preparation. Loading and unloading of goods. Inventory control. Warehouse maintenance and organization. Support in supervisory functions during the absence of my immediate supervisor.