About Furqan
I’m a results-driven digital creator and marketing specialist with a strong background in client communication, customer service, and visual branding. I help businesses and personal brands grow through high-impact content, ad creatives, and conversion-focused design.
Currently, I work on building digital systems for creators and businesses — including social media content strategies, carousel design, and lead generation assets that are designed to attract and convert clients effectively.
I’m also building experience in outbound marketing, brand positioning, and content-led growth strategies, helping businesses improve their online presence and generate more qualified leads.
My focus is on delivering clean, modern, and performance-oriented work that not only looks good but also drives real results.
Let’s connect if you’re looking for someone who understands both creative design and business growth.
English
Native or bilingual
Hindi
Fluent
Urdu
Conversational
Remote only
Primarily works remotely
Experience
- AccentureSenior Assistant, Customer SupportDIGITAL AND ITJune 2024 - February 2026 (1 year and 8 months)Mumbai, India• • Handled 80–100+ inbound customer calls daily, resolving technical and service-related queries for devices including iPhones, routers, and connectivity products, consistently maintaining CSAT scores above target.• • Managed and resolved escalated cases through cross-functional collaboration, achieving first-call resolution and minimising repeat contacts.• • Coached and mentored team members on complex case handling, contributing to measurable improvement in team KPIs and reducing average handle time.• • Facilitated upselling and cross-selling initiatives, driving incremental revenue while maintaining a customer-first experience.• • Led recurring team reviews to identify recurring pain points and implement process improvements, reducing repeat complaint volumes.• • Ensured strict adherence to SLA standards, call quality benchmarks, and compliance protocols, resulting in consistently high quality audit scores.
- Concentrix Technologies Pvt. Ltd.Customer ExecutiveJune 2021 - June 2024 (3 years)Mumbai, Maharashtra, India• • Delivered end-to-end customer support for product availability and order management, achieving consistent top-tier performance ratings over 3 years.• • Resolved complex complaints and follow-up queries via phone and email with a focus on first-contact resolution and seamless post-interaction experience.• • Demonstrated strong empathy and de-escalation skills with distressed customers, maintaining professionalism under high-pressure scenarios.• • Proactively escalated critical issues to appropriate teams while tracking resolution progress, ensuring minimal customer impact.• • Rapidly adopted new workflows and tools, consistently improving individual efficiency and daily productivity metrics.
- Epicenter Technologies Pvt. Ltd.Customer ExecutiveMarch 2021 - June 2021 (3 months)Thane, Maharashtra, India• • Executed daily outbound calling campaigns and maintained accurate call logs and reports in compliance with internal reporting standards.• • Delivered positive customer interactions by addressing concerns, managing escalations professionally, and following structured call scripts. prioritisation oriented work ethic.Upselling Process Improvement
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Education
- Bachelor of Science (B.Sc.)University of Mumbai2020Bachelor of Science (B.Sc.)