Freelancer profile translated to English.
Back to original languageAbout Furiel
With almost 10 years of experience in managing and optimizing commercial performance, I will assist you from the definition of your commercial strategy to the management and steering of your commercial activities. This includes:
- Implementation of commercial strategy
- Development of the budgetary model
- Implementation of management dashboards with key KPIs
- Monitoring and management of commercial activities (prospecting, customer base development, customer retention / anti-churn).
- Implementation of action plans
- Setup and supervision of sales team upskilling to improve customer experience.
- Sales force training (pitch, posture, CRM).
- Implementation and monitoring of commercial promotions to challenge teams.
- Project management (analysis of existing situation, requirements definition, target organization design, stakeholder coordination, risk and anomaly identification and monitoring, work session scoping, solution deployment).
- Preparation of commercial analysis reports to highlight results and associated corrective actions.
- Launch of activities / Opening of sites / Turnkey setup.
- Audit of your processes
If you wish to develop your commercial activities, improve customer satisfaction, and increase your sales volumes through coaching and team development, do not hesitate to contact me!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- RED by SFRHead of Telesales ActivitiesNovember 2019 - Today (6 years and 7 months)15th arrondissement of Paris, 75015 Paris, FranceDevelopment of Telesales, including the launch of new activities and the opening of production sites. Launch, monitoring, and management of commercial activities (Prospecting, Customer base development). 4 service providers, approximately 400 sales representatives (Inbound Calls, Outbound Calls, Web Call Back). Finding levers to ensure sales team upskilling to improve customer experience while aligning with business objectives. Project management to ensure the creation/improvement of processes and commercial needs. Monitoring of the profitability model for activities. Definition of an annual roadmap according to business objectives.
- SFRHead of Outsourcing ActivitiesSeptember 2015 - November 2019 (4 years and 2 months)50 Rue de la République, 93200 Saint-Denis, FranceHead of fixed operations in SFR Telesales.- Production of management dashboards- Recommendations for sales system evolution (pitch, targeting, promotional mechanics).- Qualitative analysis of calls to optimize sales pitch.- Development of action plans to improve the commercial results of partners who are underperforming.- Commercial promotion: implementation, management, and monitoring of inter-site challenges.- Monitoring of performance ratios across all sales systems.
- NatixisCredit Manager - Financing Support DepartmentJune 2014 - August 2015 (1 year and 2 months)Cr Saint-Emilion, 75012 Paris, France- Routine and daily management of a client portfolio- Management and monitoring of syndicated loan portfolios for major clients (Institutions, Large Corporations)- Implementation and monitoring of customer credit- Management of financing reconciliations with banks- Monitoring and control of customer account accounting and entry of accounting entries (suspense items/anomalies)
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Education
- Master 2 (M2) - Management Consulting for Organizations / Business / Organization ManagementMontpellier Business School2018Master 2 (M2) - Conseil en management des organisations / Commerce / Gestion des organisations
- Bachelor's Degree, Business / General ManagementSKEMA Business School2016Licence 3, Affaires / gestion, général