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Friso BakkerFB

Friso Bakker

Consultant Marketing Strategy (Tech, SaaS, AI)

€350/day
Amsterdam, NL
0-2 years

Average response time: 1 hour

About Friso

As a determined and proactive young professional, I combine a creative mindset with my analytical skills. I have a passion for marketing, digital innovation, data, and an affinity for technology. Ambitious and eager to grow, learn, and embrace challenges. I thrive on generating innovative ideas and solutions.
  • Dutch

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • TicketSwap
    Senior Customer Support
    SOFTWARE PUBLISHING
    September 2019 - Today (6 years and 9 months)
    Amsterdam Metropolitan Area, Netherlands
    At this global tech scale-up in second-hand ticket resale, my responsibilities included:
    - Implemented & optimized AI-driven CX: reporting & briefing C-suite on insights.
    - Mentored new hires and served as the go-to point for complex cases, exemplifying
    leadership.
    - Cooperated with Product & Engineering to fix bugs and improve app, web, admin.
    - Documented processes and introduced automations, boosting team efficiency.
    - Managed payouts, refunds, and debt-collection coordination, ensuring financial
    accuracy.
    - Produced customer-facing copy (FAQs, templates, Trustpilot replies).
    - Led recruitment interviews and onboarding for CX team growth.
    Digitale Transformatie Consulting
  • Oh My Guts
    Digital Marketing
    AGRICULTURE
    September 2020 - February 2021 (5 months)
    Zaandam, Netherlands
    A fast-growing online food startup for healthy, ready-to-eat meals. My responsibilities:
    - Owned digital marketing strategy: elevating brand visibility and engagement
    through ads, web, email, and social.
    - Owned influencer-marketing program: securing 100 + barter deals fostering
    sustainable partnerships and expanded total reach to 1 M + followers.
    - Produced content: copy, photo, video, and design, using Adobe CC.
    Digital Marketing Digitale Transformatie Communication Marketing Strategy
  • Ikbenfrits
    SEO Copywriter
    BANKING AND INSURANCE
    September 2018 - September 2019 (1 year)
    Amsterdam Metropolitan Area, Netherlands
    - Created SEO-optimized articles on mortgage advice.
    - Developed a knowledge database covering all aspects of mortgages.
    - Resulting in more mortgage advisory consultations and new clients, ultimately driving increased profit.
    Digital Marketing Marketing Strategy SEO Writing SEO

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Education

  • MSc Marketing & Communication Science
    Vrije Universiteit Amsterdam (VU Amsterdam)
    2024
  • Nima B Marketing
    Nima B Marketing

Skill set

Categories