Description

As a determined and proactive young professional, I combine a creative mindset with my analytical skills. I have a passion for marketing, digital innovation, data, and an affinity for technology. Ambitious and eager to grow, learn, and embrace challenges. I thrive on generating innovative ideas and solutions.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

TicketSwap
Senior Customer Support
SOFTWARE PUBLISHING
September 2019 - Today (6 years and 9 months)
Amsterdam Metropolitan Area, Netherlands
At this global tech scale-up in second-hand ticket resale, my responsibilities included:
- Implemented & optimized AI-driven CX: reporting & briefing C-suite on insights.
- Mentored new hires and served as the go-to point for complex cases, exemplifying
leadership.
- Cooperated with Product & Engineering to fix bugs and improve app, web, admin.
- Documented processes and introduced automations, boosting team efficiency.
- Managed payouts, refunds, and debt-collection coordination, ensuring financial
accuracy.
- Produced customer-facing copy (FAQs, templates, Trustpilot replies).
- Led recruitment interviews and onboarding for CX team growth.
Digitale Transformatie Consulting
Oh My Guts
Digital Marketing
AGRICULTURE
September 2020 - February 2021 (5 months)
Zaandam, Netherlands
A fast-growing online food startup for healthy, ready-to-eat meals. My responsibilities:
- Owned digital marketing strategy: elevating brand visibility and engagement
through ads, web, email, and social.
- Owned influencer-marketing program: securing 100 + barter deals fostering
sustainable partnerships and expanded total reach to 1 M + followers.
- Produced content: copy, photo, video, and design, using Adobe CC.
Digital Marketing Digitale Transformatie Communication Marketing Strategy
Ikbenfrits
SEO Copywriter
BANKING AND INSURANCE
September 2018 - September 2019 (1 year)
Amsterdam Metropolitan Area, Netherlands
- Created SEO-optimized articles on mortgage advice.
- Developed a knowledge database covering all aspects of mortgages.
- Resulting in more mortgage advisory consultations and new clients, ultimately driving increased profit.
Digital Marketing Marketing Strategy SEO Writing SEO